dmontoya3
lvl.1
Mexico
Offline
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I tested the DJI Mic with a Note 10+, an iPad Pro 2018, an iPad Mini 3rd gen, a Samsung Tab A7, and a midrange Samsung A soemthing phone. All of them with USB C except for the iPad Mini which has lightning port. The DJI Mic worked succesfully with the iPad Mini but didn't work with any of the USB-C devices.
The iPad Pro recgonizes the device and in an app I use called BandLab I can pick the ''RX Wireless Microphone'' input but it doesn't receive the audio.
I don't have a USB-C to 3.5mm DAC converter so I'm waiting for one that I purchased (which I think I shouldn't have the need for it).
This is the email I received from their tech support:
Duke (DJI Support)
2022年4月22日 GMT+8 17:10
Dear customer,
Good day!
Sorry for the delay because I have days off before.
For the issue of iPad Pro, please operate as the following steps:
1. The DJI Mic cannot be directly connected to the USB-C/Type-C port of iPad Pro.
2. If required, instruct the customer to use a USB-C to 3.5 mm cable to connect to an iPad Pro and then connect to the DJI Mic receiver.
For the issue of Samsung Note 10+:
It has been verified that when the mobile phone needs an external microphone, it is necessary to use a C to 3.5mm conversion cable with DAC and a 3.5mm adapter cable to connect to the external microphone. Please test if you have relevant accessories. If not, please take a video from a third perspective to demonstrate how the DJI MIC is connected to the phone, and the recording situation under the recording software (with audio waveform display)
For the issue of Samsung Galaxy Tab A7:
Verify that the device has USB-C and 3.5mm ports, may I know if you tried using a USB-C phone connector? Please take a video from a third perspective to demonstrate how the DJI MIC is connected to the phone, and the recording situation under the recording software (with audio waveform display)
For the issue for “format the receiver ”:
Because when using the USB-C mobile phone connector to connect the mobile phone, the mobile phone will trigger the OTG function to recognize that the current external device is a U disk, but the file systems of mobile phone recognizes or supports is limited . When the recognition is not supported, it may trigger a prompt to format, but for the use process of DJI MIC, it does not involve the settings of related aspects, so it is only necessary to ignore it under normal circumstances. At present, it is judged that the DJI MIC cannot be directly connected and used due to the limitation of the USB-C interface protocol of these three mobile devices. Please provide the relevant information according to the above requirements and we can provide further verification and confirmation.
*RX's file system format is FAT
Look forward to your reply.
If you have any other questions, please feel free to contact us. We are always here to help you.
Thank you for choosing DJI.
Best Regards,
Duke
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