DJI Diana
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Flight distance : 2408 ft
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Iteki Posted at 2-27 06:37
Same problem DJI OSMO Mobile 6 with Google Pixel 6 mobile phone. After buying it right after the first use. Then it worked for about two hours and the error came back. So as a first experience with DJI products very bad. I'll try again and go to claim, rather hoping for a refund.
Hello there. We sincerely apologize for your negative experience and inconvenience. Please know that it is not our desire to cause further frustration for our clients. May we ask if you have previously completed the troubleshooting steps listed below? If you haven't already, please do so and let us know if the problem persists, and we'll look into it further.
1. Place the mobile phone in the magnetic phone clamp and check whether the gimbal is basically balanced.
* Hold the tilt motor with your right hand (to prevent tilt axis rotation) and use your left hand to adjust the mobile phone to horizontal mode. Check whether the gimbal is basically balanced. If the gimbal is seriously imbalanced, we recommend balancing the gimbal before powering it on for use.
2. Rotate the three axes of the gimbal (tilt, pan, and roll axes) while it is powered off. Check whether the gimbal is obviously obstructed or cannot rotate smoothly (different from the other two axes, the roll axis shows relatively larger rotation damping in the process of manually rotating the motor).
3. Calibrate the gimbal. |
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