DJI Tony
Administrator
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Hi, Jwmontie. Thank you for reaching out, and we're sorry you are going through this issue. In addition to the troubleshooting steps you have performed, here are the other recommendations you may try:
1. Ensure that the DJI Mimo App is the latest version. You may try uninstalling and reinstalling it.
2. Reset the connection of the Osmo Action 3. Go to System Settings - Wireless Connection, and reset the connection (Reset all connections and Wi-Fi passwords).
3. Set your Wi-Fi Frequency to Auto. Go to Settings - Wireless Connection - Wi-Fi Frequency.
4. Connect the camera to the mobile phone manually. On the camera, go to Settings - Wireless Connection - Wireless Information and stay on the page, as shown below:
5. Open the mobile phone Settings>Wi-Fi List and connect to the Wi-Fi signal started with Osmo Action.
Note: If the mobile phone supports WLAN+/WLAN Assistant, disable the WLAN+/WLAN Assistant to prevent the mobile phone system from switching to Wi-Fi automatically.
6. Manually modify the IP address.
Steps in modifying the IP address:
a. Set the IP to DHCP (dynamic) and input 192.168.2.100 in the IP address column. Then, try again.
b. If the issue persists, switch it to a static IP to reconnect and retry.
c. Switch to DHCP (dynamic) and then input the IP. Reconnect to it.
7. Relaunch the DJI Mimo App and try to reconnect.
Once the action camera is connected to the app, a prompt to update the firmware will appear if available. Kindly keep us posted. Thank you, and have a nice day. |
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