DJI Natalia
Administrator
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Hi, there.
1. Please note that your aircraft cannot use the 5.8 GHz frequency band in Japan, Russia, Israel, and Kazakhstan. (In these areas, 5.8 GHz is not used as a civil radio frequency band.)
2. And please check the following details as well:
1). Please take the aircraft, remote controller, and mobile device (with app installed) to an open outdoor area. Power on the aircraft and remote controller and connect them to the mobile device’s app.
2). After powering on, the aircraft will automatically search for a satellite signal. When the app shows that the number of satellite signals reaches 10, continue to wait for about one minute.
3). Power off the remote controller and aircraft and then restart them. Check whether the image transmission signal can switch between 2.4 GHz and 5.8 GHz.
4). If switching fails, please refresh the aircraft firmware and follow steps 1, 2, and 3 once again.
5). If the issue persists after the above methods have been tried, we recommend sending the product back for repair. Here is the link: https://www.dji.com/support/repair
Besides, please note that this thread is for DJI Avata. For the next time, you can ask your question under the thread of Mini 2.
Thank you for your support.
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