djiuser_zKR5HFX3a2EC
lvl.4
Flight distance : 474537 ft
United States
Offline
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DJI Paladin Posted at 5-18 03:24
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please conduct the test again and see if the issue persists? If yes, I'm afraid that you may consider sending the unit in for a proper diagnosis. You may submit a ticket case at https://repair.dji.com/repair/index . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your understanding and support. Hello. I just send in a request and it is saying i have to ship everything back, drone, battery, remote, etc. I just need the rc controller replace/repair. Do i have to ship all those back. I purchased them as a bundle, the mavic 3 pro rc controller bundle. Or can i just send in the rc controller? |
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