newsphoto90
lvl.1
United States
Offline
|
DJI Ken,
This is all the information that I have on my Inspire1 that was sent to DJI CA on December 17, 2015. DJI was to repair a ribbon cable and replace all four motors on my unit. DJI and its employees failed to successfully fix my DJI Inspire1 as it failed to operate once I received it from DJI. DJI and its employees were notified immediately of the failure of the unit once it was tested by myself after it arrived to my home. DJI offered a remedy of having myself pay to ship and insure my unit back to DJI CA. I declined based on the complete failure of DJI and its employees to answer in a timely manner questions about the lack of attention to my repair request that was submitted in writing to DJI and its employees at the time of my service request and in fact DJI and its employees only responded after the unit was back in my possession. Therefore, I sent it to Drone Nerds, FL, a DJI. authorized DJI repair center for repair at my cost of shipping and insuring.
I am seeking relief in this way: DJI is to repay me in cash or actual goods for the failed repair of my DJI Inspire1 Drone and any and all shipping costs associated with this failed repair. Since Drone Nerds is an authorized DJI repair center any and all findings by Drone Nerds should be accepted by DJI at “face value” by DJI and its employees. If DJI and its employees are to make claim that my unit was damaged during transport from DJI CA to my home address on Cape Cod, DJI is the responsible party to seek relief from their shipping carrier and fully reimbursed Robert Scott Button for his damaged unit.
DJI Technology, LLC
23610 Banning Blvd
Carson, CA, 90745
RMA: 1216201569251233765 (Please include this number on the shipping label and on the front and back of the package. Not putting this number on the outside of your package can cause delays in being checked in).
By sending in your product for repair, you agree that you have read and accepted the repair terms as stated above. If you have any questions about this process, please reply to this email or call our phone support team.
Thank you for contacting DJI. We look forward to servicing your product very soon!
Dear Robert Button,
We are sorry to hear about the issue with your DJI Product. We recommend sending your product into our North American Support center, for diagnosis and repair. Please reply with the below info, so we can arrange for a RMA repair. If you have any questions, please be sure to ask them in your reply. We look forward to assisting you soon!
Shipping Address (no PO box):
Phone number:
Name of DJI Product:
Purchase date of product:
Dealer name or DJI Order Number:
Brief Description of damage or technical issue:
Troubleshooting steps you have tried to fix the issue before contacting support:
Regards,
DJI Customer Support
On Wed, Dec 16 at 11:06 AM , Robert Button <robertbutton@comcast.net> wrote:
Cx is requesting a repair on his ribbon cable and also would like to have all 4 motors replaced. You have reached DJI Technology, the North American Customer Support.
We are sorry to hear about the issues you are having. Though we are customer service based and do not have the full access to repair data that the repair department has, provided below is the repair information that we were able to access from our repair software system.
Parts Replaced
Name [Material number]
Quantity
Inspire1 OFDM to gimbal interface board signal line L=45mm
1
Inspire1 N to gimbal port power cable L=55mm
1
Inspire1 YAW quick connector component
1
Inspire1 gimbal damper plate 2
1
Inspire1_bottom shell V2 component
1
Inspire1 3510 motor CCW--bare
1
Inspire1 3510 motor CW--bare
1
Inspire1_ESC_V3 PCBA
4
Fly Logs
#
Tested products
Tested result
Tested time
Parts[Material number]
Number
Inspire1 Part 58 Aircraft(excludes Remote Controller Camera Battery and Battery Charger)[CP.BX.000074]
W13DCA29020233
PASS
2016-01-05
Date Checked In: 12/2402015
Date Evaluated: 12/29/2015
Confirmation of Payment: 12/29/2015 $210.00
Date Repaired: 12/31/2015
Date of Test Flight and Quality Inspection: 01/05/2016
Date Shipped: 01/05/2016
FedEx tracking #: 650703133015
On Mon, Feb 1 at 9:07 AM , Robert Button <newsphoto40@me.com> wrote:
On December 16, 2015 I sent you my DJI Inspire 1 for repair (ribbon cable) and for you to replace all four motors. My unit was returned to me without the requested work done.
I tested my unit without blades to check its operational status. The unit powered up, but once I throttled up, it would not throttle down. I then took the unit for a test flight outside. The motors seemed to "misfire". I then tried to follow all of my normal start up procedures again, one I powered the battery I heard a loud ZAP and the unit powered off.
I have sent my unit to Drone Nerds for repair ( as I am not all happy with your service) and this is the report that I was sent today.
Chad Knopp (DroneNerds)
Feb 4, 11:31 AM
Hi Robert,
I have completed the work on your Inspire 1. Initially the diagnoses was that the Ncore component was bad. However, after replacing the Ncore the problem with the motors spinning up and not turning off persisted. I replaced your original Ncore then proceeded to change each motor/ESC one by one. As I did, I tested each. In the end they all needed to be changed. The total for all for to be replaced is $718.00 which includes a labor discount. I apologize that the initial diagnoses was off, however, the Inspire has been repaired, fully updated and tested. The end result is a working Inspire with a lower bill of repair.
If you have any questions please contact us. You can reply to this message or call us at 786-708-7807.
Thank you,
Rob
Drone Nerds
|
|