ebarronh
lvl.2
Flight distance : 10203 ft
Peru
Offline
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So, this is what happened. I bought the Inspire and received last Saturday. As it was natural, I wanted to quickly test it out to see everything was going well before hitting my trip to Peru.
So, I updated the firmware on the controller and on the Inspire to the latest one available, I also installed the latest available DJI Pilot app on my iPad Mini, I charged both the Inspire and the controller independately as I was reviewing the manual and some videos. I had already flown a couple of quads in the past but stopped there because I really hated the fish-eye lens, even in the Phantom 2 Vision+. Long story short, I wanted to try out "Auto Take-Off" because, you know, it's there and I just wanted to try it out. First time, no problems. Second time, it went to the right, crashed into my rented car and broke. I didn't have much time to react and, cretainly, I didn't even want to, because I didn't know what else may have have happened if I moved the sticks... I could probably have saved both my Inspire and the car, or maybe it'd change its direction dramatically and hurt somebody. I definetly didn't want to risk on that one, and all I did was trying stop it from spinning on the ground once it had already hit the car. (BTW, yes, it went to the right very fast without any input)
GPS was on, I had enough antenna receptions, it was in P mode as instructed and DJI Pilot app was telling me it was safe to take off.
Naturally, and feeling really mad about this, I contacted DJI 24/7 support and after sending a couple of emails back a forth with their chinese personal (which took a while), they sent me a Windows application to get the internal log files out of the Inspire and sent them back. I did that this last Sunday but haven't heard from them ever since.
Now, it seem like a DJI rep has confirmed this problem due to a IMU calibration bug, but I'd say this a more serious problem and deserves more than just saying "sorry for that" on an external forum.
I've seen a lot of videos about this, I coudn't record mine, but they all look the same to what happened to me.
So, I basically want answers from DJI! Are they going to pay for all the money I'm loosing for not having the Inspire all these days? ...for the car damage? ...for the time I'm spending writing emails and discussing?
And most, importantly why haven't they released an official statement to avoid even worse accidents? This could have easily ended up in a worse tragedy like people been injured or even death!
If you have an Inspire and don't know much about IMU calibration, try to keep yours on the ground or if you need to fly, beware that something like this may happen to you, and you'd rather be prepared.
And to DJI, I'm still waiting your e-mail response since I sent you the log files last Sunday. I don't want to take legal actions against one of my favorite companies, but I will if I have to.
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Right arm after impact.
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