ed_windham
lvl.3
Flight distance : 41668330 ft
United States
Offline
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I see everyone is having fun. Can I dispel some rumors? You can believe me or not. What I am trying to do is inject some reality in the discourse here. There are no manufacturing issues. The issue is that DJI produced a product that was wildly popular. Beyond anything that we have produced to date. If there was a hardware issue don't you think that all the pre and production units in the hands of reviewers would have had the "fatal flaw". No that is not the case. I have asked that my preproduction unit be returned to me. I had it on loan for additional photos and videos. It is more important that I have it now. I will have it tomorrow. Some question the post that was made earlier by Ken. He did post some information that was internal. We all make mistakes. What did the post say. We are not going to do more advertising, we are not going to have reviewers post more reviews. Ask yourself this question, when you have an overflow of orders do you continue to fuel the fire for more orders? No you try to slow them down while you continue to ramp up additional production. If you ordered and want to cancel your order then please do so. This may not be the craft for you. You can file a case with the BBB but to what result. We are sorry we failed to meet a delivery date. That is what we will tell them. We will ship when we have sufficient supplies of product. We have continued to try and update our dealers with a ship date. If you ordered from them, then check to see what they have to say. If you ordered from DJI we have made a statement. I will restate it here in case you may have missed it.
Update on Mavic Pro
Dear Customers,
We said at our Mavic Pro launch event that we would begin shipping in mid-October. We’ve just passed that, and if you’re wondering where your Mavic Pro is, we’d like to offer an update.
Since unveiling the Mavic Pro, we’ve had amazingly strong global demand. Production is in full swing, and we will be fulfilling orders as fast as we can. If you have a DJI customer account, we’ll be sending you updates, or you can check for new information in our online store (http://store.dji.com/product/mavic-pro).
We thank you for your enthusiasm and patience and for being a DJI customer.
Best,
Adam Najberg
Global Director of Communication
DJI
We are not hiding things but are trying to be as transparent as possible. People have been posting about thread deletions and bannings of users. We want to be fair. We allow users to post as long as they follow the rules of the forum. Please remember, this is a manufactures forum. If we delete a post because it counters our rules, then the user continues to post in different threads we will ban the user. There are other venues that you can vent in. All we ask its that you follow our rules. If you were banned then let me know and we will reinstate your account. I will be around to assist our DJI support specialists and monitor posts. If you have a specific question to me, I will attempt to respond.
Sincerely,
Edward J Windham
NA Forum Support Manager |
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