DCMiZRpwejo6
lvl.1
United States
Offline
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I don't mind waiting an extra week or two for shipping of the Mavic but if I don't receive some type of confirmation on a shipping date, I'm just going to buy the Karma when it's available next week and cancel my Mavic order. Yes, I know the Mavic is the better drone but the Karma has the better camera system and I'm not at all impressed with DJI's service regarding the vague availability date and no solid update on status of orders. It also sounds like this is their normal operating procedure with releasing new products.
As far as prepaying for these drones, DJI should take note of the following:
According to the Fair Trade Commission:
The Mail, Internet, or Telephone Order Rule requires that when you advertise merchandise, you must have a reasonable basis for stating or implying that you can ship within a certain time. If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days. That is why direct marketers sometimes call this the "30-day Rule."
If, after taking the customer’s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer’s consent to the delayed shipment. If you cannot obtain the customer’s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer’s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise. |
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