Sestaceans
lvl.4
Flight distance : 3963865 ft
United States
Offline
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It's been over 20 days and I still haven't received an answer to my question as to what Flight Log DJI assessed to come to the conclusion that my repair of my Phantom 4 Pro is not under warranty.... 4 phone calls, over 6 "chat" sessions, 2 Twitter support messages, 2 tweets, and a minimum of 6 emails, and still no answer to my question, which I thought was pretty reasonable, no? I just want to know how DJI made the determination that my repair was not under warranty. I think it is a simple question. I was supposed to be called back immediately once they called the "shop". They were going to tell me "right away". So I'm sitting here 20 days after my drone has been analyzed for one answer.
Can someone from DJI give me an answer to why this is taking so long and what log was my analysis based on?
The thing is, when I sent the drone in, it was working just fine. However I have a feeling that instead of looking at my provided documentation (date and time of damage), they looked at the last flight log, which had 0 abnormalities. Again, it's not about the money, I just simply want to know what flight log was my analysis based off of?
Anyone else had this experience?
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