Dnerve
lvl.3
Flight distance : 523799 ft
United States
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Jim Watkins Posted at 2017-4-17 09:59
Well, I'll tell you this. Although I have been a very loyal and enthusiastic supporter of DJI's products and I've encouraged others to buy DJI in the past, if I get burned by this nonsense, that WILL CHANGE. I work in broadcast television production and I know a lot of camera people in the industry, many of whom ask my advice on aerial photography equipment. You are damaging your own reputation and credibility DJI. Not good for future business.
--Jim
Jim I feel you, this is not acceptable especially for a company that aims at the prosumer market.
Even though the group held hostage is small, this practice betrays a wider ethos that is somewhat disturbing. Customer and product support is key in each company's commercial success and it seems DJI is more worried about pushing units out with no real support and update roadmaps for its line of products.
Only for the beta program, 100 participants is ridiculous as it's an insanely tiny sample size inefficient at replicating let alone identifying bugs, perhaps not at an alpha stage, but beta should be almost final firmware released to much wider groups to accelerate the bug killing process. In this case it seems to have come to a stop. |
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