realdeal
lvl.3
Flight distance : 37680 ft
France
Offline
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Aga Posted at 2018-1-1 20:18
Well .. please tell me what was my error then. Had few flights before my spark decided to find a better home and chose opposite direction on RTH. In my case that was the ocean. Briefly - no drone, no help from DJI even if you have care refresh.
Some times the GPS location moves in water areas, in my case DJI concealed what the alerts from my drone where as they turned out to be autopilot alerts signalling that the drone was no longer obeying the remote and flew off.
read the email and decide foryosuenf if a manufacture of a car, drone or other vehicle is the responsibility of the manufacture if the driver or pilot is not at fault, the sympton is called MALFUNCTION, if the manufacture has no explination they are by default responsible for your product under warranty as well as liable for any incidents caused with public safety concerns.
Dear Customer,
Thanks for getting back to us.
We really want to figure out why the aircraft didn’t return to home and the cause of the incident. Because if it’s pilot error, we want to give advice to the customers and also if it’s not, we want to improve our products.
However for this case, the cause was not recorded.
The aircraft showed no signs of a manufacturing defect or malfunction. Since we did not find any conclusive information to explain the detail of the incident, a 30% discount was offered.
We are sorry about the frustrating experience you have had. We assure you we do not deliver this result lightly. We carefully examined your case, and are confident the data assessment is accurate.
If we could help to get higher discount, there is no reason why I don’t do that for you. For this case, 30% off for Spark(Alpine White) is already the best offer for you based on the analysis result while obeying the warranty policy.
We have offered you the 30% discount, as a sincere gesture of our apology. You are not obligated to re-order the lost product, but if you choose to do so, we are here to help.
Please consider if you need the 30% off coupon offer and get back to us in a month if you need it. Thanks.
Again, we apologize for your loss.
Best Regards,
Evelyn
DJI Tech Support
http://www.dji.com/
Again, if you dont know then your responsible for producing the product!
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