Cetacean
Captain
Flight distance : 2528264 ft
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fansb671597b Posted at 2016-12-20 20:25
Thank you for your quick response. The breakdown in business ethics that I am concerned about is DJI's lack of ownership or transparency concerning the problem at hand. I have zero doubt that DJI engineers know exactly what is wrong with my drone. I had a fully functional drone before I installed this update. My drone is not under warranty, so for me to get my drone back to the condition it was before this update, I have to pay a ridiculous fee to the same organization that provided the change that rendered my drone useless. What assurances do I have that DJI won't perform a simple service routine I can do at home and then send me a $300 bill. My drone could and probably does have an internal issue, but I don't know that with any certainty as it was working before the update. Transparency would be DJI providing a list of reasons why a drone demonstrates the behaviors in the video and the solutions. This transparency would show ownership because people can independently verify factory claims and hold the factory accountable. If this information exists will you please send me a link? If not will you please refer me to someone who has the authority to provide me with some true diagnostics. From where I am sitting, DJI appears to be playing with fire, please put my concerns to rest.
Aloha fansb67,
You are very confusing in your complaint. You consistently claim how everything worked just fine before the firmware update and now there is a specific problem. Most people on this forum who experience these problems and have the background you have said you have, just do a simple roll back of the firmware to the earlier firmware that worked or one that had worked. Sometimes they roll back to the factory defaults and work from there. If the problem from that last update still persists all the way back to factory defaults, then there is nothing you can do. You then have to file a complaint through appropriate channels to resolve your problem. You have an agreement to do that with DJI.
But, you have done nothing like a person with your claimed abilities would have done. All you have done is bluster and bellow about your problem and all the ideas you have about how it should be handled except the only tried and true method of using roll-backs to identify and resolve the issue and then work with DJI to form a solution. Your problem really appears to be social and not technical.
How about you settle down and start approaching this problem technically. How far have you had to roll back the firmware until you were able to get it to work properly? Have you had to try the restore to factory defaults? Have you asked for assistance from the Forum so you can get to the bottom of your problem?
We are not DJI tech support here on the Forum, well some of us are but they are a very slim minority. We are problem solvers. And we do a really good job solving problems because we like what we do and the products we fly. We want all DJI consumers to feel the experience like we do, so we go to great extents to help other DJI consumers to resolve their problems. And we work with DJI to do all that. And we do it nicely.
You probably had a couple bad days and you are not your normal self. Settle down, stop being defensive, get back into tinkering mode and work with us to help you solve your problem. We will all soon forget the irritation and bluster until we are all enjoying the fun of helping you get back in the air.
I hope this helps because we want to help you solve your problem.
Aloha and Drone On! |
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