DJI Assistant 2 Verification Code
15624 10 2020-7-10
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Krahazik
lvl.1
Flight distance : 22369 ft
United States
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Just installed the DJI Assistant 2, but I am unable to login as it is asking for a Verification Code?
Where do I go to find this code or have one emailed to me or something?
I am unable to find any relevant information about this and there is nothing related to that in any of my account settings.
2020-7-10
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heliaetus
lvl.4
Greece
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The verification code is shown in the CAPTCHA right next to the "verification code" text box
2020-7-11
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Krahazik
lvl.1
Flight distance : 22369 ft
United States
Offline

heliaetus Posted at 7-11 00:10
The verification code is shown in the CAPTCHA right next to the "verification code" text box

There is no CAPTCHA next to the verication code text box.
2020-7-11
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heliaetus
lvl.4
Greece
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Make sure you have an internet connection, are you behind a proxy?
2020-7-11
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Krahazik
lvl.1
Flight distance : 22369 ft
United States
Offline

heliaetus Posted at 7-11 06:00
Make sure you have an internet connection, are you behind a proxy?

I do not even see a place for a CAPTCHA to be located?

I do have an internet connection, check.
No, not behind a proxy, direct connection. Hard wired in via LAN.

I am running an older version of the software that is supposedly compatible with my Mavic Air. Can not afford to upgrade my drone to the Mavic Air 2 yet.


2020-7-11
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heliaetus
lvl.4
Greece
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Maybe try reinstalling this version, for Windows try also changing application compatibility because your release may not be compatible with Win10 (CAPTCHA is located to the far right of the verification code input field but may be white and therefore invisible)
2020-7-11
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DJI Stephen
DJI team
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Hello there Krahazik. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try using a different computer to see if the issue will still persist. Please keep us posted on the said issue for further assistance. Thank you.
2020-7-12
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djiuser_E1yQ0zNrPt75
New
Flight distance : 407336 ft
Italy
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Seem the zip version has some problem, try download the exe version
2023-1-22
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heikom
lvl.1

Vietnam
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yeah same for me. it used to work, but i installed a few new drivers on my pc today and i guess, that is why the captcha box doesn´t show up on all three assistant 2 apps anymore... i hope, it works at another pc, which is really a pain in the ar**...
2023-9-5
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Raymister1
New

Australia
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unblocking from firewall worked for me
2023-12-6
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DJI Gamora
Administrator

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Raymister1 Posted at 12-6 14:42
unblocking from firewall worked for me

Hi, there! Thank you for taking the time to share your advice with us. Please feel free to reach us if you need our assistance. Cheers!
2023-12-7
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