how to roll back software version on osmo mobile stabilizer
after updating the stabilizer firmware 1.6 , a blockage of the horizon began to appear. I ask you to give instructions on how to roll back the firmware to the old version.

sent a letter and a request to the chat,
no answer yet.
Maybe colleagues from the service will tell you how to roll back to the original version.

Hi there, may I ask if the issue is solved? You may try to calibrate the gimbal to see if it helps.

DJI Mindy Posted at 10-22 01:46
Hi there, may I ask if the issue is solved? You may try to calibrate the gimbal to see if it helps.

the problem is urgent.
Calibrated DJI go on android several times.
When you turn the handle to the sides, the horizon collapses.

the problem appeared after updating to the latest firmware.
https://drive.google.com/file/d/1bQUM3rAHtZjc6m8s1WNfM9DhawyJEwrX/view?usp=sharing

andrey20111987 Posted at 10-22 06:38
the problem is urgent.
Calibrated DJI go on android several times.
When you turn the handle to the sides, the horizon collapses.

Thanks for the video provided. Could you please provide us with a balance process video to check the balance status when the gimbal is powered off? And please also enable the Tilt Locked on the gimbal settings and test again.

gimbal calibration video
https://drive.google.com/file/d/1-3ag5_t1sHhxkZofjAkx2INQOdkfF05f/view?usp=sharing

andrey20111987 Posted at 10-22 22:38
gimbal calibration video
https://drive.google.com/file/d/1-3ag5_t1sHhxkZofjAkx2INQOdkfF05f/view?usp=sharing

Thanks for the video again. Could you please balance the phone again and provide us a video of the balancing process for a further check? Here is a video for your reference, please start at 0:31

video instruction for osmo mobile 2, i have a problem with omo mobile 1
no vertical arrangement on osmo mobile 1
Calibration is attached on the video.
https://drive.google.com/file/d/1-3ag5_t1sHhxkZofjAkx2INQOdkfF05f/view?usp=sharing

https://drive.google.com/file/d/1-FHk0mBw5DRmttsBLieZlEytPYpJ9aaz/view?usp=sharing

Dear Andrey,

Thank you for contacting DJI.

Your request ID: 3857580 has been received.

You may also reach us via online chat service:
1. Please click here for technical support (For Mavic series, Spark, Inspire series, Osmo series, Phantom 3 series and Phantom 4 series only);
2. Please click here for order inquiries of DJI Online Store.

Thank you for choosing DJI.

Best regards,
DJI
Website: http://www.dji.com/support
YouTube: http://s.dji.com/DJI-Tutorials

andrey20111987 Posted at 10-24 11:28
https://drive.google.com/file/d/1-FHk0mBw5DRmttsBLieZlEytPYpJ9aaz/view?usp=sharing

Dear Andrey,Thank you for contacting DJI.Your request ID: 3857580 has been received.You may also reach us via online chat service:

Thanks for the update. Could you please tell us the model of the phone you are using? Please make sure that the weight of the phone is within the supported range of 201g. If not, please test with another phone for a check. If it's within the range, you may start a case through the link below and send it for further diagnosis. https://repair.dji.com/repair/index?site=brandsite&from=nav

112 gram

As I see there is no representative office in Russia.
Please provide instructions on how to reset the firmware to the factory one on the stabilizer.

If necessary, I can provide access to my computer with a cable connected to osmo mobile

in the service menu. the application does not offer to rollback to the old version.
please give instructions on how to roll back to the old version.

andrey20111987 Posted at 10-28 01:08
in the service menu. the application does not offer to rollback to the old version.
please give instructions on how to roll back to the old version.

Hello, there. Sorry for the late response. To upgrade your experience in using our product, we recommend you use the latest firmware. Meanwhile, the firmware upgrade and later maintenance are also based on the latest firmware. Thus, we do not suggest customers downgrade the firmware version of Osmo Mobile through DJI Assistant2.  Further, we have confirmed with our engineers, we recommend you apply for an online repair request and send it back. We will further verify the issue. Here is the link： https://www.dji.com/service/repair?site=brandsite&from=footer
Thanks for your understanding and support.

Do you have representatives in Russia who can help me send you a stabilizer and fill out an application?