AdrianChiste
lvl.2
Argentina
Offline
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Dear Customer,
Your response is acknowledged and understood.
Please accept our sincere apology that the warranty service can only be provided to the according area if your product is originated from the US. Kindly please note that to ensure safety during the usage, we highly won't recommend customers get the material and repair it themselves.
If your product got malfunctioned under the warranty period, we suggest you ask your reseller to assist with the aftersales service as they sold the cross-region product to you which cause damage to your consumer rights.
If you would like to have the paid repair in our authorized service center, rest assured that we will keep the 20% off discount for you anytime you would like to accept it.
We humbly seek your kind understanding in this matter. If you have any other concerns, please let us know. We will be very glad to assist you.
Best Regards
Estella
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