Dear DJI Users,

  

Thank you for your long-term interest and support towards DJI. Because electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. We hereby inform you that we will stop providing support services for certain products and their accessories through periodic assessments. For details about products and accessories that have been added to the list, please consult the table below.

  
Product Information:

NO	Product Name	Production Suspension Time	Service Suspension Time
1	Osmo Mobile 2	Jul, 2019	August 1,2024
2	Matrice 600	Dec, 2016	Ferbruary 24, 2024
3	D-RTK	Dec, 2017
4	Snail	Dec, 2017
5	Matrice 200	Jan, 2019
6	Matrice 210	Jan, 2019
7	Matrice 210 RTK	Jan, 2019
8	Matrice 100	Jan, 2019
9	Mavic Pro Alpine White	Jan, 2024	September 30,2023
10	Phantom 4	Jul, 2017	July 15,2023
11	Phantom 4 Pro Obsidian Edition	Apr, 2018	July 1,2023
12	A2	May, 2018	March 1,2023
13	DataLink Pro	Apr, 2018
14	Manifold	Apr, 2016
15	Wind-4	Jul, 2020
16	Wind-8	Oct, 2019
17	Zenmuse Z3	Dec, 2017
18	Inspire 1 V2.0	May, 2018	February 15,2023
19	Inspire 1	Oct, 2015
20	Inspire 1 Pro	Oct, 2016
21	Inspire 1 Pro Black	Oct, 2016
22	Inspire 1 Raw	Nov, 2016
23	ZENMUSE X3	May, 2018
24	ZENMUSE X5	Oct, 2016
25	ZENMUSE X5R	Nov, 2016
26	MG-1S	Jan, 2018	January 31,2023
27	MG-1S RTK	Jan, 2018
28	Osmo Mobile	Dec, 2017	January 30,2023
29	Osmo Mobile Silver	Dec, 2017
30	Zenmuse M1	Jul, 2017
31	Osmo+	Jan, 2018
32	Osmo RAW	Jan, 2018
33	Osmo Pro	Jan, 2018
34	Phantom 3 Advanced	Jan, 2017	January 5,2023
35	Phantom 3 Pro	Apr, 2017
36	Phantom 3 Standard	Sep, 2017
37	Phantom 3 SE	Oct, 2016
38	Ronin	Aug, 2017	November 30,2022
39	Osmo	Mar, 2017
40	MG-1	Jan, 2017	October 30,2022
41	Phantom 2（2.4G）	Jul, 2017	September 30,2022
42	Phantom 3 4K	Apr, 2017
43	Naza-H	Aug, 2016	March 1,2022
44	WooKong-M	May, 2018
45	WooKong-H	May, 2018
46	AVL 58 Video Transmitter	Dec, 2015
47	DJI Lightbridge	Nov, 2016
48	N1 Video Encoder	May, 2019
49	DT7 & DR16 RC System	Jan, 2016
50	iOSD MARK II	Jan, 2016
51	iOSD Mini	Jan, 2016
52	E305	May, 2017
53	E310	May, 2017
54	E1200 Standard / E1200 Pro	May, 2018
55	Takyon Z660 / Z650 / Z14120 / Z425-M /   Z415-M / Z318 / Z420	Jan, 2018
56	Zenmuse H3-3D	May, 2017
57	Zenmuse H4-3D	May, 2017
58	Zenmuse H3-2D	May, 2017
59	Zenmuse Z15	May, 2017
60	Zenmuse Z15-GH4 (HD)	May, 2017
61	Zenmuse Z15-5D	May, 2017
62	Zenmuse Z15-N7	May, 2017
63	Zenmuse Z15-A7	May, 2017
64	Zenmuse Z15-G2	May, 2017
65	Zenmuse Z15-BMPCC	May, 2017
66	DJI Wind 2	May, 2017
67	DJI Wind 1	May, 2017
68	Spreading Wings S800	Sep, 2018
69	Spreading Wings S900	Sep, 2018
70	Spreading Wings S1000+	Sep, 2018
71	Flame Wheel ARF KIT F550 / F450 / F330	May, 2017
72	DJI XT Pro App	May, 2018
73	Drone Speaker for DJI Wind Series	May, 2019
74	DJI Supply Box	Nov, 2019
75	Guidance	Apr, 2018
76	CS-HS01	Jan, 2016
77	Phantom 2 Vision	Apr, 2015	March 8,2021
78	Phantom 2 Vision Plus	Apr, 2015
79	Zenmuse Z15-5D (5D2)	Nov, 2014
80	Zenmuse Z15-5D (5D3)	Sep, 2014
81	Zenmuse Z15-5N	Jun, 2015
82	Zenmuse Z15-5R	Dec, 2014
83	Zenmuse Z15-GH2	Dec, 2014
84	Zenmuse Z15-GH3	Nov, 2014
85	Spreading Wings S800 EVO	Sep, 2014
86	E800	Sep, 2014
87	E300	Sep, 2014
88	E600	Sep, 2015
89	Spreading Wings S1000	Apr, 2015
90	Phantom 1	Apr, 2015	February 1,2019
91	Naza-M	Feb, 2013	March 1,2016
92	2.4Ghz Datalink	Jul, 2014
93	ACE WayPoint	Sep, 2015	December 1,2015
94	900M Datalink	Sep, 2015
95	Ace One	Sep, 2015

As of the date of service suspension, we will no longer provide you with services for these products involving product inquiries, technical support, and product maintenance. We apologize for any inconvenience this may cause.

  

If you are still using any of the above products, we sincerely recommend that you upgrade to an alternative product of a new model so that you can enjoy our more recent, improved technologies, and we can then continue to provide you with efficient customer service.

  

If you have any questions, please feel free to contact us for assistance through our online support on DJI’s official website. Thank you for your understanding and support.

  
  

Best,

DJI

  
  
  

Hay manera de hacerlo volar? Porque en mi caso (phantome 3 standard) ya no hay actualización disponible de Firmeware y no me deja calibrar la brújula para encender.

So many of your customers now with no support = paperweights.

Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

Hamid Blogger Posted at 9-13 00:07
Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

Thank you for your kind understanding, Hamid. We really appreciate your feedback and we thank you for your kind words. Please don't hesitate to reach us if you have any inquiries or concerns. Thank you for your valued support.

Hamid Blogger Posted at 9-13 00:07
Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

That ahh boy, you keep oil on the gate hinges, lessen the squeeks. Well played.

djiuser_0Q0LbBYtDAhF Posted at 4-3 07:09
Hay manera de hacerlo volar? Porque en mi caso (phantome 3 standard) ya no hay actualización disponible de Firmeware y no me deja calibrar la brújula para encender.

si no te deja calibrar no es por firmware, debe tener algun problema el equipo

DJI have blatantly let past customers down by refusing to assist persons like me who through no fault of mine is now left with a $2000 drone which is now useless: DJI can't tell me there is no firmware available somewhere on the net that will still work for a Phantom 4.

russgail1@bigpo Posted at 11-17 21:53
DJI have blatantly let past customers down by refusing to assist persons like me who through no fault of mine is now left with a $2000 drone which is now useless: DJI can't tell me there is no firmware available somewhere on the net that will still work for a Phantom 4.

What it will take is a nice sizable class action suit against the company hitting them where it counts after it is investigated and found that this marketing strategy get customers to continually have to purchase the new device because of the cut off support and possibly mechanism to prevent the use of the previous models that most likely became useless after an updated firmware rendered them as such.

Maybe I'm reading it wrong but the link you provided says Phantom 4 pro service suspended as of July 2023.

djiuser_qFwxlDrbvsYl Posted at 2-10 20:58
Maybe I'm reading it wrong but the link you provided says Phantom 4 pro service suspended as of July 2023.

Hello, there. May we confirm which link are you referring to? May we ask if you need assistance with your Phantom 4 Pro? If so, please let us know for further assistance.

This Announcement was posted in July 2022. In this thread it was stated that

"Currently, we will update the EOS products regularly in this link:
https://forum.dji.com/forum.php? ... p;extra=#pid2808521"

and also this:

"Hi, there. We are sorry for the misunderstanding. "The M300RTK has been discontinued" means that the product is no longer in production, but we will still provide technical services. Thank you for your patience and understanding."

Yet no recent statement regarding this change of status for the M300 or any other aircraft has been released. When will an update be posted?

patiam Posted at 4-22 07:13
This Announcement was posted in July 2022. In this thread it was stated that

"Currently, we will update the EOS products regularly in this link:

We are sorry for any confusion caused. We still provide service for  M300 RTK, and this is a Notice of Suspension of Service and Support, only the product that has ended service will be listed.

DJI Mindy Posted at 4-22 18:52
We are sorry for any confusion caused. We still provide service for  M300 RTK, and this is a Notice of Suspension of Service and Support, only the product that has ended service will be listed.

That table lists both "Product Suspension Time" and "Service Suspension Time".

It sounds as if you are saying that a product will not be listed there until its Service Suspension Time is known.

How are your valued Enterprise Users to know when a product is nearing suspension, which always occurs well before service is suspended? This information is very important for planning, budgeting, and purchasing purposes.

patiam Posted at 4-22 21:11
That table lists both "Product Suspension Time" and "Service Suspension Time".

It sounds as if you are saying that a product will not be listed there until its Service Suspension Time is known.

Yes, only products that are ended of service will be listed in the list above. We will continue to provide technical support for products that have not been ended of service. If you have purchasing needs, you can contact the local dealer for consultation. https://www.dji.com/where-to-buy/enterprise-dealers

Hello! I would like to ask if the Ryze Tello is discontinued (I know it's not a DJI product in the same sense as the official DJI drones, but it uses your technology and was sold in your online store, so I assume you would know about it's situation)?

HGDC84 Posted at 5-5 09:14
Hello! I would like to ask if the Ryze Tello is discontinued (I know it's not a DJI product in the same sense as the official DJI drones, but it uses your technology and was sold in your online store, so I assume you would know about it's situation)?

Hello, there. Sorry for the inconvenience. Do you have questions about the Tello?
If so, to solve your problem better and more timely, please contact via this email address:
support@ryzerobotics.com.