Ciao, ho un Mini 2 acuistato più di un anno fa con Care refresh scaduta. Ho un motore bloccato e volevo sapere se mi conveniva affidarmi al servizio Dji, in merito a tempi e costi, oppure ad un riparatore in Italia, ma se non erro non esistono centri Dji ma bisogna rivolgersi ad un soggetto indipendente.
Consigli?
Grazie
Fabio
La Spezia

Hi, Fabio. We're sorry to know about having issues with your drone. Could you tell us full details regarding the blocked engine you referred to? In any case that you needed to send the unit back for repairs, please contact our Product Support team to help you with arranging/create a case for you. We're always here to help. Thank you for your patience.

Thank you, Diana

Fabio SP Posted at 11-19 04:29
Thank you, Diana

You're most welcome. Furthermore, once the item has been received, you can monitor the repair progress using this link: https://repair.dji.com/trace/search

Salve a tutti volevo sapere se x attivare il care refresh e della d- fligh devo tenere il drone acceso? Grazie

djiuser_KWHS0PecATvP Posted at 2-26 12:18
Salve a tutti volevo sapere se x attivare il care refresh e della d- fligh devo tenere il drone acceso? Grazie

Hi there. Sorry for writing this in English. Do you mean you want to make sure that your DJI Care Refresh is activated already? May we request you send me the serial number of your drone, please? Thank you in advance.

DJI Diana Posted at 2-26 13:43
Hi there. Sorry for writing this in English. Do you mean you want to make sure that your DJI Care Refresh is activated already? May we request you send me the serial number of your drone, please? Thank you in advance.

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djiuser_KWHS0PecATvP Posted at 3-1 11:49
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Hello, there. Thanks for your response. Upon checking, we've found no service plan bound to the serial number that you provided. You may also check using this link: https://service.dji.com/djicare/coverage I hope this answers your query. Should you have further concerns, please let us know.  Thank you for your support.

Ho acquistato un dji mini 2 senza care refresh  mai attivata  quindi lo acquistato  ma non riesco ad attivarla deve essere acceso il drone  al momento dell attivazione? Grazie

djiuser_KWHS0PecATvP Posted at 3-3 07:11
Ho acquistato un dji mini 2 senza care refresh  mai attivata  quindi lo acquistato  ma non riesco ad attivarla deve essere acceso il drone  al momento dell attivazione? Grazie

Thanks for your response. The DJI Care Refresh can be bound to your aircraft easily within 48 hours of activation. However, in your case, since the unit has been activated for more than 48 hours, this will require submitting a video verification. To learn more and guidance, please see this link: https://repair.dji.com/djicare/customerupload I hope this answers your query. Should you have further concerns, please keep us posted.