I have not used the app or drone in a year and now when I try to log into the DJI Go 4 app on my Ipad, it reocognizes my email and password, then asks for a verification code, but no code is sent.  I'm checking email, junk folder and texts - nothing. Help?

Hi, Dunece. Thanks for reaching out, and apologies for any inconvenience caused. We would like to verify and check some information. May we ask for a screenshot of the login page where you're asked for a verification code? Kindly keep us updated. Thank you for your understanding and support.

here you are

Jim

Are you able to help me?

Did your issue ever get fixed?  I'm having the exact same problem today.  Been a while since I used the drone and the app signed me out.  It recognizes my email/password but I've not received the verification code to complete the login process.  

Yes and it was frustratingly simple.  I called DJI help line and after about ten minutes, they said to use the Captcha to prove I'm not a robot.  So it's not really a verification code.
Good luck, it worked for me.

My favorite twelve will not let me put a graphical code in

My favorite twelve will not let me put a graphical code in

Casey Williams6 Posted at 1-27 19:32
My favorite twelve will not let me put a graphical code in

Hi. Sorry about the trouble. May I know what happens if you try to input the code? Thank you.

How do I get code

djiuser_PjLKcDIxt1cE Posted at 3-2 09:23
How do I get code

Hi there. Thank you for reaching out. Please confirm what specific DJI product are you using so we can identify what application are you referring to. We need to confirm this to make sure that we provide you with an accurate resolution. If you are using the DJI Go 4 app, please enter the captcha under "Verification code" and make sure to enter it correctly to log in. We will wait for your response. Have a good one!

I use that app every single day and all of a sudden it asked me for a login code cap aca to verify I'm not a robot I type in the exact code and it says error code it tries to make me put in a new one every time it don't work