Bbullins
lvl.1
United States
Offline
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DJI Tony Posted at 1-4 00:49
Hi there. We just received feedback from our related team. Most mobile phones on the market come with an ultra-wide camera lens and a master camera lens, and some mobile phones even have a tele lens. These lenses are fixed-focus lenses. When the zoom factor reaches a certain value, the camera will switch to another lens (For example, when changing the zoom factor from 0.5x to 1x, it is necessary to turn off the ultra-wide lens and switch to the master camera lens). At this point, the camera view will become blurry or black out temporarily. If shooting is required, we recommend that you connect to DJI Mimo and test your mobile device’s zoom factor first. When recording a video, keep the lens within its zoom factor range or fix the zoom factor when recording. This can help you avoid this issue. If it accidentally occurs when recording, you can use DJI Mimo after recording to edit out the frozen part. We appreciate your understanding and support. Have a nice day.
This makes no sense. As stated it doesn’t do this when zooming in the normal video app for the phone and doesn’t do it when I use the Osmo 4 . If it worked on the 4 and not the 6 the issue isn’t the phone but the Osmo 6. Also if you are now going to have this failure you should be able to fix the zoom ranges. One of your best features is now worthless in the new advanced Osmo 6 . You have a zoom wheel for smoother zooming but you broke zoom. Doesn’t do it on my Osmo 4 put phone on the 6 and problem is there. That’s not the phones camera |
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