Hi,

I haven't used my Osmo Pro in quite a few months, possibly over a year (we had a baby two years ago and I have next to NO free time these days) but got it out of it's case yesterday to set it all up prior to going on a family trip to EuroDisney next month.  When I connected it to my iPhone 13 Pro Max I had no picture displayed. just a black screen.  DJI Go IS connecting to the Osmo Pro and everything seems to work as it should, the X5 takes a picture or shoots video when it should (and saves to the SD card), the gimbal moves as it should etc - just nothing but a black screen in the app.

Sooooo, I dug out an old Android phone and tried connecting it to the wired adaptor - still no picture, it doesn't even detect that it's connected to the Osmo Pro!

After checking these forums and seeing that I'm not the first to have this problem I tried a Firmware update, which ended with a solid red light and constant beeping.  I then tried holding down Record-Trigger-Power for 5 seconds to force a firmware update but that ended the same way.  After LOTS of googling I found a video explaining how to add a file to the root directory of the SD card that basically tells the Osmo Pro "Look, just update everything whether you think it needs it or not" ie a true FORCED firmware install.  This ended when the battery died, twice, both times with a freshly charged battery.

I've tried the various different update methods both with the wired adaptor attached and without it attached, and with the focus wheel attached and without it attached.  Any combination of things being attached or not I have tried.  I have tried numerous micro-sd cards and I've also tried resetting the Osmo Pro prior to attempting a flash.  I've also tried all of the above on two different Osmo handles.

The error I'm getting in the log file is as below.  The best clue as to what is wrong that I've found is that on the Android phone, when connected via wifi where it lists the firmware it says "Encoder failed" (this isn't displayed in iOS).

I'm now at a loss as to what to try next.   What's more annoying  is that when I bought this I bought the Pro bundle, and now feel like I'm going to be left with a lot of accessories that I can't use with anything else (Focus wheel I'm looking at you).

Is there anything else I can try?

Cheers,

Alistair

Output of LOG file (last few attempts only)


[00010655]========== remo-con disconnect. boot(15) ============
[00010719]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] detected, card sn [0x682a1d6d].
[00010780]Packet upgrade start...

[00010849]Packet checking...
[00010994]Packet vlink 01.04.0070 <-> 01.03.0040.
[00011057]Record vlink 01.04.0070 <-> 01.03.0040 (flow = 0).
[00011117]Done.

[00011183]Version checking[1]...
[00021256][07 00][00] v1.0.9.48 -> v1.0.9.48
[00033822][08 00][00] device not detected.
[00046385][06 01][00] device not detected.
[00046505][01 00][00] v1.32.5628 -> v1.32.5628
[00046568][01 01][00] v1.29.5379 -> v1.32.5628 need upgrade
[00046632][04 00][00] v1.30.1.28 -> v1.30.1.55 need upgrade.
[00046699][01 04][00] v0.5.5085 -> v0.5.5085
[00046786][09 00][00] v0.0.0.0 -> v0.0.1.4 need upgrade.
[00046847]Done.

[00050974]Waiting for user confirm...
[00061054]Timeout, start upgrade automatically.

[00061167]Firmware upgrading[1]...
[00061278][01 01] Firmware upgrade start...
[00071565][01 01] Firmware upgrade finished successfully.
[00071644][09 00] Firmware upgrade start...
[00115315][09 00] Firmware upgrade finished successfully.
[00115396][04 00] Firmware upgrade start...
[00167664][04 00] Firmware upgrade finished successfully.
[00167725]Done.

[00167782]Version checking[2]...
[00177872][07 00][00] v1.0.9.48 -> v1.0.9.48
[00190429][08 00][00] device not detected.
[00202991][06 01][00] device not detected.
[00203109][01 00][00] v1.32.5628 -> v1.32.5628
[00203171][01 01][05] v1.32.5628 -> v1.32.5628
[00203243][04 00][05] v1.30.1.55 -> v1.30.1.55
[00203311][01 04][00] v0.5.5085 -> v0.5.5085
[00203422][09 00][05] v0.0.1.4 -> v0.0.1.4
[00203482]Packet upgrade failed at version checking.



[00010815]========== remo-con disconnect. boot(15) ============
[00010886]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] detected, card sn [0x88241e80].
[00010954]Packet upgrade start...

[00011028]Packet checking...
[00011113]Packet vlink 01.04.0070 <-> 01.03.0040.
[00011180]Done.

[00011247]Version checking[1]...
[00021335][07 00][00] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00033896][08 00][00] device not detected.
[00033974][06 01][00] v1.3.1.16 -> v1.3.1.16 need upgrade.
[00034114][01 00][00] v1.32.5628 -> v1.32.5628 need upgrade
[00034181][01 01][00] v1.32.5628 -> v1.32.5628 need upgrade
[00034267][04 00][00] v1.30.1.55 -> v1.30.1.55 need upgrade.
[00034349][01 04][00] v0.5.5085 -> v0.5.5085 need upgrade
[00034424][09 00][00] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00034495]Done.

[00038792]Waiting for user confirm...
[00048897]Timeout, start upgrade automatically.

[00049029]Firmware upgrading[1]...
[00055460][01 00] Firmware upgrade start...
[00011793][01 00] Firmware upgrade finished successfully.
[00011870]Done.

[00011939]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] resumed, card sn [0x88241e80].
[00012028]Packet vlink 01.04.0070 <-> 01.03.0040.
[00012093]Version checking[2]...
[00022196][07 00][00] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00034759][08 00][00] device not detected.
[00034833][06 01][00] v1.3.1.16 -> v1.3.1.16 need upgrade.
[00034905][01 00][05] v1.32.5628 -> v1.32.5628 need upgrade
[00034973][01 01][00] v1.32.5628 -> v1.32.5628 need upgrade
[00035055][04 00][00] v1.30.1.55 -> v1.30.1.55 need upgrade.
[00035124][01 04][00] v0.5.5085 -> v0.5.5085 need upgrade
[00035216][09 00][00] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00035277]Done.

[00035350]Firmware upgrading[2]...
[00035472][01 01] Firmware upgrade start...
[00045800][01 01] Firmware upgrade finished successfully.
[00045880][01 04] Firmware upgrade start...
[00071623][01 04] Firmware upgrade finished successfully.
[00072223][07 00] Firmware upgrade start...
[00157111][07 00] Firmware upgrade finished successfully.
[00157213][09 00] Firmware upgrade start...
[00220347][09 00] Firmware upgrade finished successfully.
[00220453][04 00] Firmware upgrade start...
[00278945][04 00] Firmware upgrade finished successfully.
[00279026][06 01] Firmware upgrade start...
[00294709][06 01] Firmware upgrade finished successfully.
[00294774]Done.

[00294841]Version checking[3]...
[00304933][07 00][05] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00317605][08 00][00] device not detected.
[00317690][06 01][05] v1.3.1.16 -> v1.3.1.16 need upgrade.
[00317760][01 00][05] v1.32.5628 -> v1.32.5628 need upgrade
[00317831][01 01][05] v1.32.5628 -> v1.32.5628 need upgrade
[00317903][04 00][05] v1.30.1.55 -> v1.30.1.55 need upgrade.
[00317978][01 04][05] v0.5.5085 -> v0.5.5085 need upgrade
[00318073][09 00][05] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00318149]Packet upgrade failed at version checking.



[00011233]========== remo-con disconnect. boot(15) ============
[00011309]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] detected, card sn [0x88241e80].
[00011377]Packet upgrade start...

[00011454]Packet checking...
[00011532]Packet vlink 01.04.0070 <-> 01.03.0040.
[00011600]Done.

[00011665]Version checking[1]...
[00034290][07 00][00] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00046869][08 00][00] device not detected.
[00046946][06 01][00] v1.3.1.16 -> v1.3.1.16 need upgrade.
[00047013][01 00][00] v1.32.5628 -> v1.32.5628 need upgrade
[00047086][01 01][00] v1.32.5628 -> v1.32.5628 need upgrade
[00047160][04 00][00] v1.30.1.55 -> v1.30.1.55 need upgrade.
[00047232][01 04][00] v0.5.5085 -> v0.5.5085 need upgrade
[00047331][09 00][00] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00047394]Done.

[00051574]Waiting for user confirm...
[00061647]Timeout, start upgrade automatically.

[00061773]Firmware upgrading[1]...
[00068156][01 00] Firmware upgrade start...
[00011101][01 00] Firmware upgrade finished successfully.
[00011182]Done.

[00011257]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] resumed, card sn [0x88241e80].
[00011342]Packet vlink 01.04.0070 <-> 01.03.0040.
[00011414]Version checking[2]...
[00021655][07 00][00] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00034225][08 00][00] device not detected.
[00034305][06 01][00] v1.3.1.16 -> v1.3.1.16 need upgrade.
[00034381][01 00][05] v1.32.5628 -> v1.32.5628 need upgrade
[00034447][01 01][00] v1.32.5628 -> v1.32.5628 need upgrade
[00034520][04 00][00] v1.30.1.55 -> v1.30.1.55 need upgrade.
[00034687][01 04][00] v0.5.5085 -> v0.5.5085 need upgrade
[00034784][09 00][00] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00034852]Done.

[00034919]Firmware upgrading[2]...
[00035048][01 01] Firmware upgrade start...
[00045391][01 01] Firmware upgrade finished successfully.
[00045468][01 04] Firmware upgrade start...
[00071214][01 04] Firmware upgrade finished successfully.
[00071818][07 00] Firmware upgrade start...
[00157570][07 00] Firmware upgrade finished successfully.
[00157670][09 00] Firmware upgrade start...
[00229967][09 00] Firmware upgrade finished successfully.
[00230068][04 00] Firmware upgrade start...
[00010851]========== remo-con disconnect. boot(15) ============
[00010927]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] detected, card sn [0x88241e80].
[00010995]Packet upgrade start...

[00011073]Packet checking...
[00011154]Packet vlink 01.04.0070 <-> 01.03.0040.
[00011223]Done.

[00011292]Version checking[1]...
[00021389][07 00][00] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00033967][08 00][00] device not detected.
[00046539][06 01][00] device not detected.
[00046675][01 00][00] v1.32.5628 -> v1.32.5628 need upgrade
[00046745][01 01][00] v1.32.5628 -> v1.32.5628 need upgrade
[00046826][04 00][00] v0.0.0.0 -> v1.30.1.55 need upgrade.
[00046916][01 04][00] v0.5.5085 -> v0.5.5085 need upgrade
[00047002][09 00][00] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00047073]Done.

[00051326]Waiting for user confirm...
[00061449]Timeout, start upgrade automatically.

[00061610]Firmware upgrading[1]...
[00068015][01 00] Firmware upgrade start...
[00011474][01 00] Firmware upgrade finished successfully.
[00011547]Done.

[00011618]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] resumed, card sn [0x88241e80].
[00011712]Packet vlink 01.04.0070 <-> 01.03.0040.
[00011785]Version checking[2]...
[00021877][07 00][00] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00034457][08 00][00] device not detected.
[00047019][06 01][00] device not detected.
[00047256][01 00][05] v1.32.5628 -> v1.32.5628 need upgrade
[00047328][01 01][00] v1.32.5628 -> v1.32.5628 need upgrade
[00047421][04 00][00] v0.0.0.0 -> v1.30.1.55 need upgrade.
[00047504][01 04][00] v0.5.5085 -> v0.5.5085 need upgrade
[00047588][09 00][00] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00047661]Done.

[00047737]Firmware upgrading[2]...
[00047870][01 01] Firmware upgrade start...
[00058189][01 01] Firmware upgrade finished successfully.
[00058270][01 04] Firmware upgrade start...
[00084066][01 04] Firmware upgrade finished successfully.
[00084668][07 00] Firmware upgrade start...
[00169712][07 00] Firmware upgrade finished successfully.
[00169809][09 00] Firmware upgrade start...
[00221009][09 00] Firmware upgrade finished successfully.
[00221110][04 00] Firmware upgrade start...
[00272528][04 00] Firmware upgrade finished successfully.
[00272595]Done.

[00272662]Version checking[3]...
[00282754][07 00][05] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00295483][08 00][00] device not detected.
[00295571][06 01][00] v1.3.1.16 -> v1.3.1.16 need upgrade.
[00295636][01 00][05] v1.32.5628 -> v1.32.5628 need upgrade
[00295702][01 01][05] v1.32.5628 -> v1.32.5628 need upgrade
[00295789][04 00][05] v1.30.1.55 -> v1.30.1.55 need upgrade.
[00295864][01 04][05] v0.5.5085 -> v0.5.5085 need upgrade
[00295943][09 00][05] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00296007]Done.

[00296073]Firmware upgrading[3]...
[00296146][06 01] Firmware upgrade start...
[00311642][06 01] Firmware upgrade finished successfully.
[00311707]Done.

[00311774]Version checking[4]...
[00321913][07 00][05] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00334489][08 00][00] device not detected.
[00334572][06 01][05] v1.3.1.16 -> v1.3.1.16 need upgrade.
[00334637][01 00][05] v1.32.5628 -> v1.32.5628 need upgrade
[00334703][01 01][05] v1.32.5628 -> v1.32.5628 need upgrade
[00334790][04 00][05] v1.30.1.55 -> v1.30.1.55 need upgrade.
[00334867][01 04][05] v0.5.5085 -> v0.5.5085 need upgrade
[00335033][09 00][05] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00335103]Packet upgrade failed at version checking.



[00010662]========== remo-con disconnect. boot(15) ============
[00010725]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] detected, card sn [0x88241e80].
[00010791]Packet upgrade start...

[00010865]Packet checking...
[00010936]Packet vlink 01.04.0070 <-> 01.03.0040.
[00011009]Done.

[00011075]Version checking[1]...
[00021197][07 00][00] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00033770][08 00][00] device not detected.
[00033859][06 01][00] v1.3.1.16 -> v1.3.1.16 need upgrade.
[00033923][01 00][00] v1.32.5628 -> v1.32.5628 need upgrade
[00033989][01 01][00] v1.32.5628 -> v1.32.5628 need upgrade
[00034056][04 00][00] v1.30.1.55 -> v1.30.1.55 need upgrade.
[00034124][01 04][00] v0.5.5085 -> v0.5.5085 need upgrade
[00034217][09 00][00] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00034283]Done.

[00038727]Waiting for user confirm...
[00048818]Timeout, start upgrade automatically.

[00048955]Firmware upgrading[1]...
[00055383][01 00] Firmware upgrade start...
[00011595][01 00] Firmware upgrade finished successfully.
[00011662]Done.

[00011726]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] resumed, card sn [0x88241e80].
[00011810]Packet vlink 01.04.0070 <-> 01.03.0040.
[00011879]Version checking[2]...
[00022070][07 00][00] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00034636][08 00][00] device not detected.
[00034723][06 01][00] v1.3.1.16 -> v1.3.1.16 need upgrade.
[00034795][01 00][05] v1.32.5628 -> v1.32.5628 need upgrade
[00034865][01 01][00] v1.32.5628 -> v1.32.5628 need upgrade
[00034938][04 00][00] v1.30.1.55 -> v1.30.1.55 need upgrade.
[00035010][01 04][00] v0.5.5085 -> v0.5.5085 need upgrade
[00035099][09 00][00] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00035166]Done.

[00035237]Firmware upgrading[2]...
[00035366][01 01] Firmware upgrade start...
[00045687][01 01] Firmware upgrade finished successfully.
[00045763][01 04] Firmware upgrade start...
[00071326][01 04] Firmware upgrade finished successfully.
[00071922][07 00] Firmware upgrade start...
[00156583][07 00] Firmware upgrade finished successfully.
[00156687][09 00] Firmware upgrade start...
[00218716][09 00] Firmware upgrade finished successfully.
[00218816][04 00] Firmware upgrade start...
[00010763]========== remo-con disconnect. boot(15) ============
[00010826]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] detected, card sn [0x88241e80].
[00010900]Packet upgrade start...

[00010966]Packet checking...
[00011039]Packet vlink 01.04.0070 <-> 01.03.0040.
[00011110]Done.

[00011178]Version checking[1]...
[00021292][07 00][00] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00033861][08 00][00] device not detected.
[00046443][06 01][00] device not detected.
[00046578][01 00][00] v1.32.5628 -> v1.32.5628 need upgrade
[00046653][01 01][00] v1.32.5628 -> v1.32.5628 need upgrade
[00046735][04 00][00] v0.0.0.0 -> v1.30.1.55 need upgrade.
[00046803][01 04][00] v0.5.5085 -> v0.5.5085 need upgrade
[00046902][09 00][00] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00046964]Done.

[00051218]Waiting for user confirm...
[00061318]Timeout, start upgrade automatically.

[00061457]Firmware upgrading[1]...
[00067903][01 00] Firmware upgrade start...
[00011480][01 00] Firmware upgrade finished successfully.
[00011550]Done.

[00011617]Packet [C:\OSMO_FC550_FW_V01.04.00.70.bin] resumed, card sn [0x88241e80].
[00011703]Packet vlink 01.04.0070 <-> 01.03.0040.
[00011775]Version checking[2]...
[00021873][07 00][00] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00034438][08 00][00] device not detected.
[00047005][06 01][00] device not detected.
[00047133][01 00][05] v1.32.5628 -> v1.32.5628 need upgrade
[00047203][01 01][00] v1.32.5628 -> v1.32.5628 need upgrade
[00047281][04 00][00] v0.0.0.0 -> v1.30.1.55 need upgrade.
[00047371][01 04][00] v0.5.5085 -> v0.5.5085 need upgrade
[00047453][09 00][00] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00047520]Done.

[00047675]Firmware upgrading[2]...
[00047804][01 01] Firmware upgrade start...
[00058113][01 01] Firmware upgrade finished successfully.
[00058187][01 04] Firmware upgrade start...
[00083655][01 04] Firmware upgrade finished successfully.
[00084256][07 00] Firmware upgrade start...
[00169028][07 00] Firmware upgrade finished successfully.
[00169130][09 00] Firmware upgrade start...
[00226172][09 00] Firmware upgrade finished successfully.
[00226270][04 00] Firmware upgrade start...
[00274993][04 00] Firmware upgrade finished successfully.
[00275060]Done.

[00275125]Version checking[3]...
[00285215][07 00][05] v1.0.9.48 -> v1.0.9.48 need upgrade.
[00297786][08 00][00] device not detected.
[00310348][06 01][00] device not detected.
[00310514][01 00][05] v1.32.5628 -> v1.32.5628 need upgrade
[00310591][01 01][05] v1.32.5628 -> v1.32.5628 need upgrade
[00310666][04 00][05] v1.30.1.55 -> v1.30.1.55 need upgrade.
[00310734][01 04][05] v0.5.5085 -> v0.5.5085 need upgrade
[00310826][09 00][05] v0.0.1.4 -> v0.0.1.4 need upgrade.
[00310892]Packet upgrade failed at version checking.

Doesn’t anybody from DJI monitor this forum anymore?

Update: I’ve found someone on eBay who is selling a fix for this exact problem. Apparently the NAND on one of the boards has errors that build up while the X5 isn’t being used (as little as 4 weeks sometimes) and he has equipment to wipe and reflash the board, but requires that the camera be stripped down and the board removed.
Not sure whether to go for the fix or just cut my losses and sell what I can on eBay and pick a different brand of camera. BMPCC maybe?

Thoughts anyone?

I'm facing similar problems, but with different txt log results.

I have long since sold my I1 and Osmo pro setup when I upgraded to the I2 and the promise of another handheld unit by DJI (never happened).  I missed my little handheld gimballed camera, so i found a Osmo RAW up for sale and jumped on it.

Like you, it turns on, I can control it with the DJI Go app, but there's no video feed.  I can record to MicroSD, but not the SSD.  I too went the firmware update route, and was met with repeated failed installs.

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FC550R_FW_V01.04.00.70.bin
FOCUS NOT CONNECT.
Upgrading ...
FOCUS NOT CONNECT.
FOCUS NOT CONNECT.
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.


I don't have a Focus attached, so it's odd that's where it nixs the firmware install.