djiuser_zZGAc0y8O2xH
lvl.1
Cyprus
Offline
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Hello. This morning, I purchased an Avata Integra. I attempted to connect it to my iPhone 11 to update the firmware, but I encountered difficulties. The download process did not complete, and this happened regardless of whether I used my WiFi, my neighbor's WiFi, or my 4G connection, even though speed tests showed excellent results. I also tried to connect to DJI Virtual Flight, but the process did not finish. I came across advice suggesting that completing the update process would allow me to connect Integra to DJI Fly Emulator, but I am unable to do so, creating a frustrating cycle.
I attempted to seek assistance through the chat support option, but during my initial contact, the support representative informed me that their colleague would call me back within 48 hours. Unfortunately, I have not received a response from the second support representative.
I also attempted to initiate a refund at the reseller's shop, but the seller mentioned that the drone can fly, and therefore, they are unable to process the refund. I am feeling quite disheartened about my purchase, especially considering that I could have bought a Khimera or BettaFPV for a lower price.
Is there any way you could help me resolve my issue with updating and connecting to the DJI Fly Simulator?
P.S.: I have attempted to download the firmware from the official Android app, but I encountered the same problem—either 0% or 1% progress despite having an excellent internet connection. |
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