Cracked Laser Range Finder
889 6 2023-6-5
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WMFIREMEDIC
lvl.2
Flight distance : 2057175 ft
United States
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Has anyone else had their laser range finder screen crack?
This is our second to crack, in the same pattern on 2 different cameras.
The aircraft was not crashed and no hard landing. Camera body has no damage indicating impact.  
Aircraft was flown and put away on Friday with no issue.
Case was opened today and crack was found.
Thanks

U shaped crack

U shaped crack
2023-6-5
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AR_AirPrecision
Second Officer
Flight distance : 2660509 ft
Belgium
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Since 2021 : no issue or crack on our H20T.
ps: we had once a signal lost ( due to overheat ) but after reboot it worked again - early 2021.
2023-6-5
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DJI Gamora
Administrator

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Hi, WMFIREMEDIC. Thank you for reaching out and we're sorry to read about what happened. Since the hardware is damaged, we highly recommend that you send your drone back to us for further diagnosis and repair. You may submit an online repair request through this link: {https://repair.dji.com/repair/index}. If you need assistance with creating a ticket, you may contact DJI support at (https://www.dji.com/support). Please note that the warranty service can be claimed depending on the result of the Damage Assessment. Thank you for your continued support.
2023-6-6
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WMFIREMEDIC
lvl.2
Flight distance : 2057175 ft
United States
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We have had a second H20T mirror crack (3rd one total, one was refreshed).
This aircraft/H20T has 1280 flights/360 hours of flight time on it.
The other one broke at about 1000 flights.
The aircraft are stored in the cases, and very well cared for with inspections every 50 hours/90 days.
None of the 3 broken had any sign of damage or impact.
I am suspecting temperature changes?  It's a 55 degree day here and it cracked between the 1st and 5th flight today.
There has to be others experiencing this???????   It does not impact the operation, but for us to have 3 develop cracks indicates something is going on.
2023-10-19
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patiam
Core User of DJI
Flight distance : 1118740 ft
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United States
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Wow. Definitely interesting. Have all of your H20T's experienced this, or do you have more that it hasn't happened to yet? Seems weird that it doesn't affect functionality...
2023-10-19
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WMFIREMEDIC
lvl.2
Flight distance : 2057175 ft
United States
Offline

patiam Posted at 10-19 10:46
Wow. Definitely interesting. Have all of your H20T's experienced this, or do you have more that it hasn't happened to yet? Seems weird that it doesn't affect functionality...

We had one repaired early on.. maybe 50 hours into it's life. The repaired one cracked again and now the other one has cracked as well.  At first we thought maybe a rock was flung up and hit it, but there were no chips or damage. The cameras are removed every day and stored in the factory case.
2023-10-19
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DJI Gamora
Administrator

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WMFIREMEDIC Posted at 10-19 08:57
We have had a second H20T mirror crack (3rd one total, one was refreshed[view_image]).
This aircraft/H20T has 1280 flights/360 hours of flight time on it.
The other one broke at about 1000 flights.

Hi, WMFIREMEDIC. We're sorry to read about what happened. Please send the unit for repair and kindly also write down the history of what happened with the 3 devices that you have for them to diagnose or perform an analysis. Thank you for your kind understanding.
2023-10-19
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