Repair
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ChipmunkPilot
lvl.1
United Kingdom
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Unfortunately I had a mishap, otherwise known as a crash, with my Phantom 3 Pro drone. I contacted the Done Worx but they said they couldn't help as they couldn't get parts.
The damage does not seem that drastic but I can't see how to fix it. The problem is the L shaped bracket that fixes the camera gimbal to the drone body has come adrift.
Can anyone suggest any firm that can offer service or a DIY route?
2023-6-7
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out. As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Phantom 3 Pro and its accessories starting on January 5, 2023. We’re sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided. Thank you for your understanding.
2023-6-7
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ChipmunkPilot
lvl.1
United Kingdom
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DJI Paladin Posted at 6-7 22:01
Hi there. Thank you for reaching out. As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Phantom 3 Pro and its accessories starting on January 5, 2023. We’re sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided. Thank you for your understanding.

I can understand the need to stop at some point, but I would suggest that it would be fairer to your customers to continue support for longer than 2 years from purchase date.
Fortunately I have found a source of parts on Ebay and will attempt a DIY repair. I have no choice.
2023-6-8
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Mark The Droner
First Officer
Flight distance : 2917 ft
United States
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Check youtube for DIY repair advice - good luck
2023-6-8
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ChipmunkPilot
lvl.1
United Kingdom
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That is what I have been looking at. Thanks.
2023-6-8
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DJI Paladin
Administrator
Flight distance : 318 ft

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ChipmunkPilot Posted at 6-8 01:11
I can understand the need to stop at some point, but I would suggest that it would be fairer to your customers to continue support for longer than 2 years from purchase date.
Fortunately I have found a source of parts on Ebay and will attempt a DIY repair. I have no choice.

Thank you for your response. We absolutely understand how you feel. Please rest assured that we will record and report your issue to our designated team, we will keep you posted. Thank you.
2023-6-9
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