My Osmo Mobile 6 record button stopped working all of a sudden and I didn't notice until too late.  It still won't work.  Any suggestions on why it may have failed and what I might do to remedy the issue??  Thank you...bob

Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm if you were able to connect your DJI Osmo Mobile 6 to the DJI Mimo app? Please try to follow the troubleshooting steps below to possibly rectify the issue.

1. Please try to reset the gimbal's Bluetooth: Press the Switch Button, Shutter/Record Button, and Trigger at the same time and reset the Bluetooth connection.
2. Go to the mobile phone's Settings - Bluetooth List and omit the Bluetooth connection records.
3. Check whether the app firmware is the latest version, if not, please reinstall the DJI Mimo app on your mobile device.
3. If the issue persists, please try to use a different mobile device (iOS and Android, if possible) and try again. If the button still does not respond, please let us know.

Please keep us posted with the result of the test. Thank you for your understanding and support.

Thank you…. That did the trick!!  Now I will know what to do  in the future.   Sorry it took so long to respond.

RJP49 Posted at 7-5 07:25
Thank you…. That did the trick!!  Now I will know what to do  in the future.   Sorry it took so long to respond.

You are most welcome, RJP. Should you have other inquiries, please don't hesitate to reach us. Have a nice day ahead!

DJI Paladin Posted at 2023-6-16 19:34
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm if you were able to connect your DJI Osmo Mobile 6 to the DJI Mimo app? Please try to follow the troubleshooting steps below to possibly rectify the issue.

1. Please try to reset the gimbal's Bluetooth: Press the Switch Button, Shutter/Record Button, and Trigger at the same time and reset the Bluetooth connection.

this did not work for me.  Any other suggestions?  I am using an iPhone 15 pro.

ellenh Posted at 2-16 13:42
this did not work for me.  Any other suggestions?  I am using an iPhone 15 pro.

I am using the osmo mobile se

ellenh Posted at 2-16 13:42
this did not work for me.  Any other suggestions?  I am using an iPhone 15 pro.

Hi there. Thank you for reaching out and we do apologize for the trouble that this has caused. Could you please provide us a short video showing the issue so we can check it further? You may upload the video via Google Drive and send the link here. We will wait for your response.