My DJI Phantom 4 v2 suddenly having this problem on DJI go 4 app it’s showing the Aircraft is disconnected but I can see the camera view.
I tired to use DJI assistant 2 for refresh the firmware or factory reset both controller and aircraft but can’t find the success.
After last successful flight nothing happened, no crash no update ! Don’t know what happened to my device both controller and aircraft having same latest version of firmware update. But Unable to connect I can see the camera view only and no control of any thing
Gimbal is working fine
Used Both batteries but same issue
SD card without SD card same issue
Iphone / android same issue

Aircraft is not working , showing disconnected
I am just getting live camera feed

Hi there. Thank you for reaching out. According to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones. So we cannot provide aftersales services for you. Sorry for the inconvenience caused.

Kindly note that since the unit was purchased from a local dealer, you are suggested to contact the point of purchase to seek further assistance on this matter. If the dealer is not available or cannot help, please give us feedback. We will surely check and provide further assistance. Your understanding is highly appreciated.  

It’s a software issue or hardware issue please tell me

hello72 Posted at 6-28 21:11
It’s a software issue or hardware issue please tell me

According to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones. So we cannot provide aftersales services for you. Sorry for the inconvenience caused and your understanding is highly appreciated. Kindly note that since the unit was purchased from a local dealer, you are suggested to contact the point of purchase to seek further assistance on this matter. Thank you for your cooperation and support. If the dealer is not available or cannot help, please give us feedback. We will surely check and provide further assistance. Thank you for your understanding.

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