Hi,

I am getting a high pressure water warning when I plug a usb-c cable into my camera. It disables the record button and advises me to use the quickswitch button to enable record. This is a big pain. It only seems to happen when I use the one cable that actually works with my Hollyland wireless mics.

Anybody else seeing this problem or have a work around?

Thanks,

Tony

DJI as well others like to see the set up, a photo to help out.

Hi, Tony. Thank you for reaching out. Has it been used underwater? When the Osmo Action 4 camera is used underwater and the water depth reaches a certain level, the shutter/record button will not be working due to high water pressure, and the camera will automatically enter Scuba Diving mode (with the touchscreen prompting: Due to high water pressure, shutter/record button is disabled automatically. Press Quick Switch button to start or stop recording.) During daily use, the camera will enter Scuba Diving mode after pressing and holding the shutter button for 5 seconds. Press the Quick Switch button to start or stop recording. In case of entering Scuba Diving mode accidentally, press the shutter/record button to exit. Hope this helps. Please keep us posted.

See attached photo. This is my set up. The camera has never been underwater. I suspect it's a cable issue. I am using a phixero pd100w cable. This is one of the few usb-c to usb-c that the camera recognizes. Most USB-C cables I have tried do not reliably work when using with microphones.

are you in a diving bell??Pressure sensor malfunction

reset the camera , take the accu out  and try it again

OMG he must be up near Space the high altitude. all seriousness here DJI  get real!

lutzmix Posted at 10-6 04:51
are you in a diving bell??Pressure sensor malfunction

reset the camera , take the accu out  and try it again

I do nothing but plug a cable in. Not sure why I get this error.

KD6AJG Posted at 10-6 06:54
I do nothing but plug a cable in. Not sure why I get this error.

its a dji Issue they must  understand the question they do not.  get with  them via the chat then this forum

lutzmix Posted at 10-6 04:51
are you in a diving bell??Pressure sensor malfunction

reset the camera , take the accu out  and try it again

I'm in a vehicle. Not underwater.

change your camera.

When I first got my OA4, thinking it was like the OA1 or 2, I was using the record button to turn the camera on and would see this message. I learned later I should have been using the QS button to turn the camera on.

I am having this same problem. Plugging in a saramonic usb c mic (recommended by a dji representative) and it does not work and gives the ‘high water pressure’ warning.
Surely dji can do something about this?

KD6AJG Posted at 2023-10-6 04:32
[view_image]

See attached photo. This is my set up. The camera has never been underwater. I suspect it's a cable issue. I am using a phixero pd100w cable. This is one of the few usb-c to usb-c that the camera recognizes. Most USB-C cables I have tried do not reliably work when using with microphones.

Hi, did you get a fix from dji?  I have the same issue. Tnks

djiuser_R8SjzUQJDBTX Posted at 1-24 16:04
Hi, did you get a fix from dji?  I have the same issue. Tnks

No, I just don't use that cable on the camera. It's very had to find a usb-c to usb-c cable that works with audio on this camera.

KD6AJG Posted at 1-24 17:37
No, I just don't use that cable on the camera. It's very had to find a usb-c to usb-c cable that works with audio on this camera.

When the alert shows, did you ever try holding the shutter butter for more than 5 good seconds until the screen changes and asks if you want to use the shutter button, you then press the shutter button once and it takes it out of scuba mode.

Bashy Posted at 1-24 21:26
When the alert shows, did you ever try holding the shutter butter for more than 5 good seconds until the screen changes and asks if you want to use the shutter button, you then press the shutter button once and it takes it out of scuba mode.

I did not. I will give that a try.

try double click the shutter button and than click 1x to start

I have the same issue even when I don't have any USB-C cable attached.

Did you guys experience the same and how did you solve it?

Mine only does it with that one cable, so I just don't use it. I have no other issues with other cables. If yours does that with no cable plugged in, I would contact DJI. Something isn't right.

As you guys are using non dji accessories thats causing the issue then they may not be interested, only may not mind

sowasawa Posted at 2-24 07:02
I have the same issue even when I don't have any USB-C cable attached.

Did you guys experience the same and how did you solve it?

With nothing plugged in? then you main have some water ingress, perhaps?

Bashy Posted at 2-24 07:12
With nothing plugged in? then you main have some water ingress, perhaps?

Yeah nothing plugged in.

When I insert the battery the camera automatically starts up.
I shut it down. After about 10 seconds it starts up again.

The only solution for me is to remove the battery.

I have never used the camera underwater.

sowasawa Posted at 3-5 07:46
Yeah nothing plugged in.

When I insert the battery the camera automatically starts up.

Is the battery official DJI? if it is then your device is malfunctioning and will need to go to DJI

Bashy Posted at 3-5 23:41
Is the battery official DJI? if it is then your device is malfunctioning and will need to go to DJI

Yes it's the original one.

In fact I only used the camera a couple of days until the problem appeared.
So it's almost brand new without any modifications.

sowasawa Posted at 3-6 09:10
Yes it's the original one.

In fact I only used the camera a couple of days until the problem appeared.

Then i would get in touch with DJI

sowasawa Posted at 2-24 07:02
I have the same issue even when I don't have any USB-C cable attached.

Did you guys experience the same and how did you solve it?

Hi, sowasawa. We're sorry to read about this can you please provide the following information to help improve the analysis of the cause of the abnormality:
1. Osmo Action 4 Body LOG file.
2. The time ( specified in hours) when the camera automatically reboots, the customer can provide the time corresponding to the video "osmo4test.mp4".

How to export a Log File?
1. Reproduce the abnormal process.
2. Go to camera unit System Settings - Device Info. Tap “Export Logs”.
3. Mount the camera unit and front touchscreen module/power module. Connect to Osmo Action 4 in a computer using a USB cable.
4. Select “File Transfer” on the Osmo Action 4 screen. Go to “My Computer”. Find the corresponding disc for the Osmo Action 4 (internal storage).
5. Export all log files and zip them. Send the entire zip file back for analysis and confirmation (Also check the time point when the abnormality occurred to determine the log position).

I am having the exact same issue when USB-c cable is plugged in. This camera has never seen a drop of water. It worked just fine the first 5 times I used this USB-c cable that I spent decent $ on and suddenly it gives high water pressure warning today out of no where. Any fix yet?

djiuser_YpjYG9T5MZfC Posted at 4-4 20:10
I am having the exact same issue when USB-c cable is plugged in. This camera has never seen a drop of water. It worked just fine the first 5 times I used this USB-c cable that I spent decent $ on and suddenly it gives high water pressure warning today out of no where. Any fix yet?

Hi there. Thank you for reaching out and we do apologize for the trouble. Please confirm what specific DJI product you are using so we can provide you with an accurate resolution. We will wait for your response. Thank you.