Hi,

I cant export more than 1080p VDO from Lightcut on Ipad air4, I have tried to update Ipad OS and app but still have the problem. However, on my iphone 11 everything working well.

Any solution for this issue?

Hello, there. Sorry for the inconvenience. May we know the resolution and fps of the videos you tried?

DJI Wanda Posted at 10-14 05:43
Hello, there. Sorry for the inconvenience. May we know the resolution and fps of the videos you tried?

It is 4k 30fps by osmo action4 (HEVC)

Kim_SCH Posted at 10-14 09:29
It is 4k 30fps by osmo action4 (HEVC)

Sorry for the late response. We confirmed with our teams. Currently, the iPad version of the Lightcut App supports exporting the maximum 1080p resolution of videos. We have forwarded your advice to them. If you need to export the 4k videos, you are advised to use iPhone version of Lightcut first.

DJI Wanda Posted at 10-16 00:40
Sorry for the late response. We confirmed with our teams. Currently, the iPad version of the Lightcut App supports exporting the maximum 1080p resolution of videos. We have forwarded your advice to them. If you need to export the 4k videos, you are advised to use iPhone version of Lightcut first.

Thanks for the update, I hope the update will coming soon, I will travel soon and plan to use Ipad as a VDO editor.

Kim_SCH Posted at 10-16 00:53
Thanks for the update, I hope the update will coming soon, I will travel soon and plan to use Ipad as a VDO editor.

We will keep forwarding the needs and requests to them. Thank you for your understanding and support.

I cannot export my video from Lightcut app. Although I am using this app on my phone. It doesn't move further 39 percent. It there any way to fix the issue.

Raavi Posted at 1-10 08:13
I cannot export my video from Lightcut app. Although I am using this app on my phone. It doesn't move further 39 percent. It there any way to fix the issue.

Hi there, it is recommended that you could try to reduce the running of other apps in the mobile phone backend to improve the LightCut APP’s running speed. Please try and keep us update.

Hi there are no apps running at the backend. I am trying to export it to my phone. And I’m using iPhone 15Pro and my phone’s software is up to date as well. Can you suggest what could be the issue. I have tried reducing the quality as well from 4K to 2.7K 30 fps.

DJI Thor Posted at 1-11 03:27
Hi there, it is recommended that you could try to reduce the running of other apps in the mobile phone backend to improve the LightCut APP’s running speed. Please try and keep us update.

Hi there are no apps running at the backend. I am trying to export it to my phone. And I’m using iPhone 15Pro and my phone’s software is up to date as well. Can you suggest what could be the issue. I have tried reducing the quality as well from 4K to 2.7K 30 fps.

Raavi Posted at 1-11 06:17
Hi there are no apps running at the backend. I am trying to export it to my phone. And I’m using iPhone 15Pro and my phone’s software is up to date as well. Can you suggest what could be the issue. I have tried reducing the quality as well from 4K to 2.7K 30 fps.

Hi there, sorry for the late reponse. May I know if the issue has been resolved or not?

If not, please record a video of the issue and we will forward to our engineer team to further check, thanks.