GIMBAL MAKES NRMAL UP & DOWN PROCEDURE AT START & STAYS LOOKING UP
391 1 2023-10-24
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JCANDRADE77
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Mexico
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MY MAVIC AIR 1, STARTED WITH THIS ERROR A COUPE OF MONTHS AND CANNOT FIGURE OUT WHATS WRONG.
ONE DAY STARTING THE MAVIC AIR DID THE NORMAL PROCEDURE MOVING 4 THE BLADES AND TILTING THE GIMBAL ALL THE WAY DOWN AND THEN UP... AND STAYS UP.  GIMBAL STARTS TO GET HOT. AND GIMBALL ERROR APPEARS ON SCREEN...  I CAN MOVE THE GIMBAL UP AND DOWN VERY EASILY WITH MY FINGER (NOT STUCKED) AND I HAVENT FLOWN IT ANYWHERE NEAR DUSTY ENVIROMENTS.   

CAMERA IMAGE LOOKS NORMAL ON SCREEN
THE DRONE FLYS NORMAL (BUT LOOKING UP)
IF I START THE DRONE WITHOUT THE REMOTE ON STILL DOES IT.
IF I START THE DRONE WITH THE GIMBAL COVER THE CAMERA STAYS LEVELED AND IF I MOVE IT INSTANTLY GOES LOOKING FULL UP.
CANNOT COMPLETE GIMBAL CALIBRATION ON APP
COMPLETED CALIBRATION ON DJI ASSISTANT 2 AND UPDATED LATEST FIRMWARE VERSION..

CAN I REPLACE THE GIMBAL? CONROLLER GIMBAL WHEEL CAN BE DAMAGED? OR COULD BE A SOFTWARE PROBLEM TELLING THE GIMBAL GO FULL UP?
THAKS A LOT
IM ATTATCHING VIDEOShttps://cdn.djivideos.com/video_play/5aa17825-fb0d-4beb-a1d3-b987d5bfefdbhttps://cdn.djivideos.com/video_play/cb2fb8e7-4d49-44f0-bdb9-e84b17a308f2

2023-10-24
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DJI Paladin
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Flight distance : 318 ft

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Hi there. We're deeply sorry for the trouble that this has caused. Since the gimbal calibration cannot be completed in the app, I'm afraid that you may consider sending the unit in for a proper diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your kind and understanding.
2023-10-24
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