My new action 4 arrived at the weekend and have been looking forward to using it after switching over from a gopro, it pains me to say this but that excitement quickly went away when realising the picture quality was awful!

Is there possibly a fault with these cameras? 1080P on my phone is almost twice as crisp as 4k 120 on this camera.

Thought it may be an issue on my laptop so edited a video and uploaded to youtube... its even worse, used parts of a video for tiktok and again terrible.

Factory reset and still terrible.

Please let this just be a faulty camera and not something to expect from DJI.

Hi Stevie.H, sorry to read about the issue. Could you please update an original video recorded by the camera to Dropbox or Google Drive and send us the link here? We would love to check it further.

Sure thing,

Videos are in this order, and all post factory reset, auto mode.
indoor 1080 30
Indoor 4k 50
outside 1080 30
outside 4k 50
https://drive.google.com/file/d/1y2rcIeoP2ur-hmtV1ZPT3cN6CkZZAsN1/view?usp=drive_link
https://drive.google.com/file/d/1WgxgVxTMyUFWLGgZSHrNnPPgg8OkU7J8/view?usp=drive_link
https://drive.google.com/file/d/1EFpKhKH5jbobYJZ5BDjVstsLoQF4iRLX/view?usp=drive_link
https://drive.google.com/file/d/1cF-dlKh_R_lPIU1gYdNg6UX-jaMfFnLh/view?usp=drive_link

Same uploaded on youtube

https://youtu.be/VoRqfE1q3y8
https://youtu.be/QhBx1waT4b8
https://youtu.be/A7NJNHHi4Bc
https://youtu.be/9KVuaK6ynBc

screenshot

Stevie.H Posted at 12-6 06:05
Sure thing,

Videos are in this order, and all post factory reset, auto mode.

Hello, there. Sorry for the inconvenience. Could you please open the authority to all so that our engineers can see the original videos?

No problem, here you go.
https://drive.google.com/file/d/1y2rcIeoP2ur-hmtV1ZPT3cN6CkZZAsN1/view?usp=sharing
https://drive.google.com/file/d/1WgxgVxTMyUFWLGgZSHrNnPPgg8OkU7J8/view?usp=sharing
https://drive.google.com/file/d/1EFpKhKH5jbobYJZ5BDjVstsLoQF4iRLX/view?usp=sharing
https://drive.google.com/file/d/1cF-dlKh_R_lPIU1gYdNg6UX-jaMfFnLh/view?usp=sharing

Stevie.H Posted at 12-9 04:11
No problem, here you go.
https://drive.google.com/file/d/1y2rcIeoP2ur-hmtV1ZPT3cN6CkZZAsN1/view?usp=sharing
https://drive.google.com/file/d/1WgxgVxTMyUFWLGgZSHrNnPPgg8OkU7J8/view?usp=sharing

Thank you for sharing. We have forwarded to our engineer team to check. Once we have any results, we will update you as soon as possible.

Stevie.H Posted at 12-9 04:11
No problem, here you go.
https://drive.google.com/file/d/1y2rcIeoP2ur-hmtV1ZPT3cN6CkZZAsN1/view?usp=sharing
https://drive.google.com/file/d/1WgxgVxTMyUFWLGgZSHrNnPPgg8OkU7J8/view?usp=sharing

Hi Stevie, after check the videos with our engineer, the quality showing is normal.
We also appreciate for your feedback. Some manufacturers currently optimize their AI algorithm and adjust imaging colors to improve the image quality of photos captured by their mobile phones. As such, some photos captured by some mobile phones are better than those captured by DJI Osmo Action Series products.

Compared with mobile phones, the DJI Osmo Action Series products are mainly applicable for scenarios to free up your hands, such as cycling, diving, surfing, etc. In addition, the RockSteady stabilization technology of DJI Osmo Action Series products comes with an intelligent anti-shake algorithm, which can check camera vibration in each direction and effectively offset it. Compared to mobile phones, the view remains steady scenarios where there may be bumping or rotating.

My first and last DJI experience.
Very poor video quality on all resolutions and frame rates.
Cellphone video picture quality is far better than DJI Osmo Action 4.

djiuser_dPg44EveqCVo Posted at 4-16 07:05
My first and last DJI experience.
Very poor video quality on all resolutions and frame rates.
Cellphone video picture quality is far better than DJI Osmo Action 4.

Hi there, we are sorry for any inconvenience. Could you please tell me the exact issue you encountered？We want to help you in any capacity

DJI Susan Posted at 4-16 20:17
Hi there, we are sorry for any inconvenience. Could you please tell me the exact issue you encountered？We want to help you in any capacity

Hello, I'd like the engineers to examine the quality of my oa4 videos. I can't create a new thread because I'm new here. Could you please help me?

akhil Posted at 4-17 19:16
Hello, I'd like the engineers to examine the quality of my oa4 videos. I can't create a new thread because I'm new here. Could you please help me?

Hello, there. Sorry for the inconvenience. The threshold for members to create new posts is 40 points. You can click here to know more information: https://forum.dji.com/forum.php? ... 6orderby%3Dlastpost
About the video quality issue, you can upload the original video to a cloud drive and then share the link to us here or in PM. Please open the authority to all.
Thank you.

DJI Wanda Posted at 4-17 19:34
Hello, there. Sorry for the inconvenience. The threshold for members to create new posts is 40 points. You can click here to know more information: https://forum.dji.com/forum.php?mod=viewthread&tid=310519&extra=page%3D1%26filter%3Dlastpost%26orderby%3Dlastpost%26orderby%3Dlastpost
About the video quality issue, you can upload the original video to a cloud drive and then share the link to us here or in PM. Please open the authority to all.
Thank you.

i just cant add links here because i dont have enough points yet

akhil Posted at 4-18 02:35
i just cant add links here because i dont have enough points yet

I think you can copy the link here because the threshold adjustment is just for the creation of the new posts. Or you may copy and paste the link to us in PM. You can click the Personal Message in My Profile under the +Add Friend to initiate the PM window.
If you still can not add the link of the video in the reply, please screenshot the error message for us as well. We will forward it to our related teams.

DJI Wanda Posted at 4-18 02:50
I think you can copy the link here because the threshold adjustment is just for the creation of the new posts. Or you may copy and paste the link to us in PM. You can click the Personal Message in My Profile under the +Add Friend to initiate the PM window.
If you still can not add the link of the video in the reply, please screenshot the error message for us as well. We will forward it to our related teams.

Here are the links,

https://drive.google.com/file/d/1Cd63_LwbkkiGgTHuquFfh0BJHjKMhW2o/view?usp=sharing
https://drive.google.com/file/d/1Y_jiq9-vdH7GoWAtZtPBQUNh8f0fo2CZ/view?usp=sharing
https://drive.google.com/file/d/1BmBNzWZLIWitFXQKcwtlM_u4sF9GU--t/view?usp=sharing

is this normal focusing and quality?

akhil Posted at 4-18 23:54
Here are the links,

https://drive.google.com/file/d/1Cd63_LwbkkiGgTHuquFfh0BJHjKMhW2o/view?usp=sharing

Thanks for your reply. We just got the confirmation from our engineers that the video quality is normal and the device works properly.
May we know if you think the quality is abnormal?
If so, which part of the video? Please tell us more details and the time frame when the issue occurred.

DJI Wanda Posted at 4-19 00:30
Thanks for your reply. We just got the confirmation from our engineers that the video quality is normal and the device works properly.
May we know if you think the quality is abnormal?
If so, which part of the video? Please tell us more details and the time frame when the issue occurred.

Thanks for the confirmation. focusing was my main concern. and just wanted to know if my camera is defected or not

akhil Posted at 4-19 09:16
Thanks for the confirmation. focusing was my main concern. and just wanted to know if my camera is defected or not

Noted. Then, the function looks normal just from the video.
Please let us know if you have any questions.