Hi..

I have an issue here with my new DJI Goggle Integra being black screen every few second in menu display while not connected yet with my Avata..

This problem also happen after I connect with the Avata and I have tried do the update and refresh update..same problem happen..I still can fly my Avata but need to connect using type c cable with my phone  and display using the FlyApp..

Hope anyone have the same issue can share how to solve it or need to send for repair?

here are video that I take on the view finder on the goggle.

https://drive.google.com/file/d/1fSBbC3oFlB0XHGWZrWy23e1E4QKy7Kv5/view?usp=drivesdk

more video on my gdrive..
https://drive.google.com/drive/folders/1sqvvdsu8WW9UgYNvWBZEo7qb9vx1pOuM

Hi there. We do apologize for the trouble that this has caused. Please download the DJI Assistant 2 software using this link https://www.dji.com/downloads/so ... sumer-drones-series then update/refresh the firmware of the goggles to see if the issue persists. Please keep us posted. Thank you.

DJI Paladin Posted at 12-19 03:46
Hi there. We do apologize for the trouble that this has caused. Please download the DJI Assistant 2 software using this link https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series then update/refresh the firmware of the goggles to see if the issue persists. Please keep us posted. Thank you.

Hi,

I have done the update and refresh update and the issue still happen.

Abu Saad Posted at 12-19 21:29
Hi,

I have done the update and refresh update and the issue still happen.

We appreciate your response. We're deeply sorry for this unpleasant experience. In this case, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Rest assured that the warranty will be applied depending on the outcome of the damage assessment. Thank you for your understanding and support.