As others have reported in this forum, the OA4 and Pocket 3 are suffering from stuttering/frame duplication issues when used in webcam mode.  I made a video about it demonstrating the issue here:


Is anyone else experiencing this bug?  Comment below so we can get DJI to fix this issue!

I am running the Jan 10, 2024 OA4 firmware and the Jan 31 Pocket 3 firmware

Video not available

LeMagnifique Posted at 2-14 00:29
Video not available

Available if you go to YouTube

Thank you for your work, it’s a pity that there is no comparison UVC H264 vs RTMP H264
RTMP eliminates the influence of USB ports (camera, computer), USB cable.

By the way, considering that there is Action 4 in the test, this is not so important, but DJI support will definitely ask: during tests, did you connect the USB cable directly to the Pocket 3 or through an extension (battery handle, thread handle)?

Need to try, andsee  guess the vid is a country issue thing here

LeMagnifique Posted at 2-14 00:29
Video not available

I just turned on allow embedding on YT, I hope you can see it now

Great job on this video.  The stutters are very noticeable.  Hopefully DJI will get their respective team on this issue quickly.

Hello, there. We're sorry for the trouble that it may cause you. Rest assured that this matter will be coordinated with our relevant team for further checking and attention.

I second this issue

DJI Gamora Posted at 2-15 03:54
Hello, there. We're sorry for the trouble that it may cause you. Rest assured that this matter will be coordinated with our relevant team for further checking and attention.

Thanks, when can we expect a fix? The problem has been reported since November 2023, since that time there have been two updates that did not fix it...

Pocket3Bugs Posted at 2-16 06:48
Thanks, when can we expect a fix? The problem has been reported since November 2023, since that time there have been two updates that did not fix it...

Its highly unlikely you will get a definitive answer as DJI rarely gives a time frame, heck, they might not even be working on it, there will be no way of knowing unless one of the R&D team comes on here.

Confirm, i live stream with DJI Action 4 and i'm experiencing the same stuttering issue.  I tried to change USB cables, tried short one (about 25 cm), it stutters the same with PC and streaming encoder. Connecting USB cable directly to camera.

Pocket3Bugs Posted at 2-16 06:48
Thanks, when can we expect a fix? The problem has been reported since November 2023, since that time there have been two updates that did not fix it...

Thank you for your query. We haven't received relative feedback regarding this matter. However, rest assured that we'll constantly be forwarding relevant feedback regarding this matter. Thank you for your understanding.

I can confirm same issues on my side

DJI Gamora Posted at 2-15 03:54
Hello, there. We're sorry for the trouble that it may cause you. Rest assured that this matter will be coordinated with our relevant team for further checking and attention.

Hi Gamora, is there an update on this issue?

I experienced the same issue in my livestream today, streaming with Pocket 3. A lot of stuttering and jittery frames. It won't take long to spot them: https://www.youtube.com/live/F3wVMzrBwFU?si=GpTnO5olomfxG7hg&t=188. DJI, please fix this issue so that we can explore more of this wonderful camera's potential in webcam mode.

I’m afraid that problem is in hardware and updating the firmware will not solve it, that’s why they don’t confirm the existence of the problem...

PeloTom Posted at 2-25 17:36
Hi Gamora, is there an update on this issue?

Hi, PeloTom. Engineers are already working on this issue and will optimize the experience in this scenario in subsequent updates. Please pay attention to subsequent firmware updates. Thank you for your kind understanding.

WheelsonaBike Posted at 2-25 20:44
I experienced the same issue in my livestream today, streaming with Pocket 3. A lot of stuttering and jittery frames. It won't take long to spot them: https://www.youtube.com/live/F3wVMzrBwFU?si=GpTnO5olomfxG7hg&t=188. DJI, please fix this issue so that we can explore more of this wonderful camera's potential in webcam mode.

We're sorry for the inconvenience, WheelsonaBike. Rest assured that our Engineers are already working on this issue. Kindly wait for the firmware update.

DJI Gamora Posted at 2-28 07:00
Hi, PeloTom. Engineers are already working on this issue and will optimize the experience in this scenario in subsequent updates. Please pay attention to subsequent firmware updates. Thank you for your kind understanding.

This is great news. I can say with confidence that many DJI customers who use the OA4 and P3 in webcam mode for IRL live streaming will be very happy about a firmware update that fixes stuttering. Thank you for looking into this!!!

Cheers!

I have the same problem, both Osmo Action 4 and Osmo Pocket 3 on Webcam mode, I'm glad DJI is looking into it, and I am Looking forward to the next updates!

PeloTom Posted at 2-28 11:20
This is great news. I can say with confidence that many DJI customers who use the OA4 and P3 in webcam mode for IRL live streaming will be very happy about a firmware update that fixes stuttering. Thank you for looking into this!!!

Cheers!

You're most welcome, PeloTom. Should you need further assistance, please let us know.

tusted Posted at 2-29 02:50
I have the same problem, both Osmo Action 4 and Osmo Pocket 3 on Webcam mode, I'm glad DJI is looking into it, and I am Looking forward to the next updates!

We're sorry for the inconvenience, tusted. Rest assured that our Engineers are already working on this issue. Thank you for your kind understanding.

DJI Gamora Posted at 2-28 07:02
We're sorry for the inconvenience, WheelsonaBike. Rest assured that our Engineers are already working on this issue. Kindly wait for the firmware update.

Thank you, I hope the update is released in the near future.

WheelsonaBike Posted at 3-20 14:32
Thank you, I hope the update is released in the near future.

You're welcome, WheelsonaBike. For the latest updates please stay tuned to our DJI official website at ( www.dji.com ). Thank you.

Any updates on fixes ? Also adding 25/50 FPS for UK would be a huge help

DJI Gamora Posted at 3-22 02:33
You're welcome, WheelsonaBike. For the latest updates please stay tuned to our DJI official website at ( www.dji.com ). Thank you.

Hi Gamora, when will the stuttering issue be fixed? The latest firmware still has problems.

I think if you connect them to the Camlink then it will be working since the Camlink will do all the processing and not your computer.

johansenfoto Posted at 5-7 02:08
I think if you connect them to the Camlink then it will be working since the Camlink will do all the processing and not your computer.

Action 3 nor Pocket 3 supports HDMI output. So the Camlink won't do you any good, or have I missed something? '

And the UVC issues with the DJI products is not from the hardware you connect them to, the issue is withing the camera.

fans41ea6895 Posted at 5-7 11:47
Action 3 nor Pocket 3 supports HDMI output. So the Camlink won't do you any good, or have I missed something? '

And the UVC issues with the DJI products is not from the hardware you connect them to, the issue is withing the camera.

Not sure if they support direct HDMI output, think people have talked about it before that it/they doesn't.

He should tested with other brands to check how they work with same connection through usb.

PeloTom Posted at 5-6 16:11
Hi Gamora, when will the stuttering issue be fixed? The latest firmware still has problems.

Hi, PeloTom. Are you still having this issue? If yes, may we ask for the details below?

1) Which port is the use of Pocket3? The battery handle or the thread handle？
2)  Are you using Mac or Windows? Please tell us the system specs of your unit
3) What kind of cable is used to connect the PC?
4) What software is connected to Webcam? OBS?
5) Did you record a video by pocket when using Webcam?
6) Export the device log, and the remarks of abnormal date and approximate time.

How to export a Log File?
1. Reproduce the abnormal process.
2. Go to camera unit System Settings - Device Info. Tap “Export Logs”.
3. Mount the camera unit and front touchscreen module/power module. Connect to Osmo Action 4 in a computer using a USB cable.
4. Select “File Transfer” on the Osmo Action 4 screen. Go to “My Computer”. Find the corresponding disc for the Osmo Action 4 (internal storage).
5. Export all log files and zip them. Send the entire zip file back for analysis and confirmation (Also check the time point when the abnormality occurred to determine the log position).


Kindly let us know about the latest information. I hope to hear from you soon.

djiuser_UYsEPPmRUsy6 Posted at 4-24 00:55
Any updates on fixes ? Also adding 25/50 FPS for UK would be a huge help

Hi, djiuser_UYsEPPmRUsy6. We'll forward your request about the 25/50 FPS for the UK. As for the Webcam issue please refer to this post.