I'm curently having an issue exporting files from my new Avata 2.   I am able to connect the drone to my iphone for quicktransfer, but I am unable to see any thumbnails nor download any files.  Curiously, I am still able to play the files and see my flights but when I try to download them, it gets stuck downloading with zero progress and no transfer speed.  I've tried using different microsd cards with no change in results.  

Am I doing something wrong?  

Hello, there. Sorry for the inconvenience. According to your issue, you are advised to take the troubleshooting steps below first:
1. Confirm the APP version and aircraft firmware are the latest. It is recommended to restart the aircraft, restart the DJI Fly APP, and try to connect to the Quicktransfer again;
2. Clean up the phone's storage, if the phone's storage is insufficient, the transfer may fail;
3. Confirm whether you have batch-selected multiple footage to transfer at the same time. It is recommended to select the single photo&video file to try;
4. Disable the mobile phone's cellular data or turn on the mobile phone's "airplane mode" to try;
If the steps above fail, please tell us the model of your mobile device and version of the DJI FLY APP.  It would be great if you could record a video of the issue.

Turning off the cellular data was the key to solving this issue for me.  I would never have thought to do that, thanks so much for your sage advice!

djiuser_DknBo3RBXrVh Posted at 4-19 06:57
Turning off the cellular data was the key to solving this issue for me.  I would never have thought to do that, thanks so much for your sage advice!

No worries. If you need further assistance, please feel free to contact us.