Hi,
after update DJI Fly app (1.13.1) in my iphone, i can´t access the gallery using quick transfer.
After connect with the drone, it came back to main screen and the app is freezing.
I just installed and uninstalled the app so many times, but the same thing happens.
I did the same test in my mini 4 pro and Air 3.
Iphone 13 / ios 17.4.1.
There are lot of store space free.

I confirm that after the 1.13 update with Iphone SE 2024 and with IOS 17.4.1 when I try to access the Gallery/Album folder the application freezes completely, I tried to uninstall and install the application from the Apple store but nothing to do. Another attempt was to initialize the iPhone as new and the problem persists, I was hoping for a solution with the latest update 1.13.1 but the problem persists, is there any solution?

Hi there. We do apologize for the inconvenience caused. Kindly upload a short video showing the issue via Google Drive and send the link here so we can check the issue further. Rest assured that we will provide you with a response after reviewing the files. I appreciate your cooperation.

DJI Paladin Posted at 4-18 22:26
Hi there. We do apologize for the inconvenience caused. Kindly upload a short video showing the issue via Google Drive and send the link here so we can check the issue further. Rest assured that we will provide you with a response after reviewing the files. I appreciate your cooperation.

Hi Paladin,
how you asked, I am sending the link with the video explains exactly what is happening.

https://drive.google.com/file/d/1ET9SBHg08dxqFyLxkyPutIcpIqvMYU0D/view?usp=sharing

Hi Everyone, I can confirm this problem also on my side. I have a iPhone SE 2021 (with IOS 17.4.1 ) and I talked already with Apple Support and have shown them the problem. We have uninstalled the DJI Fly App and installed them again and nothing changed. They told me that they can't solve the problem.
We have tried it also with another iPhone and also there was the same problem.
@Paladin: I hope you can solve this problem

fansc05e53d4 Posted at 4-19 05:59
Hi Paladin,
how you asked, I am sending the link with the video explains exactly what is happening.

Thank you for the information provided. However, we cannot access the link that you have sent as it was set as "private/access required". Kindly set the restriction as "public/anyone with the link" and then let us know so we can access the file. I appreciate your understanding.

djiuser_4cTPjRkJZ4Q8 Posted at 4-19 07:30
Hi Everyone, I can confirm this problem also on my side. I have a iPhone SE 2021 (with IOS 17.4.1 ) and I talked already with Apple Support and have shown them the problem. We have uninstalled the DJI Fly App and installed them again and nothing changed. They told me that they can't solve the problem.
We have tried it also with another iPhone and also there was the same problem.
@Paladin: I hope you can solve this problem

Hi there. Thank you for reaching out and we do apologize for the trouble. Kindly provide us with the information below for further investigation:

DJI Fly app version:
A short video showing the issue:
App log (You may check this LINK for guidance on how to export these files:

DJI Paladin Posted at 4-19 19:19
Thank you for the information provided. However, we cannot access the link that you have sent as it was set as "private/access required". Kindly set the restriction as "public/anyone with the link" and then let us know so we can access the file. I appreciate your understanding.

Hi Paladin, I apologize for the inconvenience .  Now the link is setting to public access.

https://drive.google.com/file/d/1inyf0RPLOc0wY64P10JblGCm8Mb5zGTB/view?usp=share_link

fansc05e53d4 Posted at 4-20 01:59
Hi Paladin, I apologize for the inconvenience .  Now the link is setting to public access.

https://drive.google.com/file/d/1inyf0RPLOc0wY64P10JblGCm8Mb5zGTB/view?usp=share_link

Thank you for your cooperation. We will now coordinate this with our relevant team for further clarification. I will keep you posted on time. Thank you.

fansc05e53d4 Posted at 4-20 01:59
Hi Paladin, I apologize for the inconvenience .  Now the link is setting to public access.

https://drive.google.com/file/d/1inyf0RPLOc0wY64P10JblGCm8Mb5zGTB/view?usp=share_link

Thank you for patiently waiting. My apologies for the inconvenience caused. We already reviewed the video, can you try to click the album manually for testing? If it still not working and the issue happens more often, kindly export the App log and provide the exact test time to us for further investigation. You may upload the logs via Google Drive.  To export the App log, please refer to the link below. Please keep us posted. Thank you for your understanding.

https://repair.dji.com/help/cont ... ;paperDocType=paper

DJI Paladin Posted at 4-22 02:55
Thank you for patiently waiting. My apologies for the inconvenience caused. We already reviewed the video, can you try to click the album manually for testing? If it still not working and the issue happens more often, kindly export the App log and provide the exact test time to us for further investigation. You may upload the logs via Google Drive.  To export the App log, please refer to the link below. Please keep us posted. Thank you for your understanding.

https://repair.dji.com/help/content?customId=en-us03400007242&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper

Hi Paladim,
I will send the log as soon as possible.

Today I just connect my air 3 to RC-N2 and everything is OK, but when I press the button to access the gallery, the Dji Fly app in iPhone freezes or close.
I checked and the access to the gallery in iPhone is allowed.

So, let me know if is possible to install a previous version of Dji Fly app, while the solution doesn't come.
Tks.

DJI Paladin Posted at 4-22 02:55
Thank you for patiently waiting. My apologies for the inconvenience caused. We already reviewed the video, can you try to click the album manually for testing? If it still not working and the issue happens more often, kindly export the App log and provide the exact test time to us for further investigation. You may upload the logs via Google Drive.  To export the App log, please refer to the link below. Please keep us posted. Thank you for your understanding.

https://repair.dji.com/help/content?customId=en-us03400007242&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper

Hi Paladin,
this is the link with the log files.

https://drive.google.com/file/d/ ... view?usp=share_link

fansc05e53d4 Posted at 4-22 11:29
Hi Paladin,
this is the link with the log files.

Thank you for the information provided. Please confirm the exact time of the test so we can finalize the request. Please keep us posted.

DJI Paladin Posted at 4-24 23:24
Thank you for the information provided. Please confirm the exact time of the test so we can finalize the request. Please keep us posted.

Hi Paladim,
I am sending you a new log link. The exact time when the app freezes is  today, April, 25, at 05:47.

Let me know if is possible to install a previous version of Dji Fly app (1.12.8), while the solution doesn't come. It  was working fine and at my job I need so much use quick transfer with my iPhone.
Tks.

https://drive.google.com/file/d/ ... view?usp=share_link

Hi Paladim, do you already have a information for us.
I also need this quick transfer with my iphone for my job.
Thanks and best regards,
Oliver

fansc05e53d4 Posted at 4-25 01:01
Hi Paladim,
I am sending you a new log link. The exact time when the app freezes is  today, April, 25, at 05:47.

Hi there. Thank you for the information provided. Can you please first try to change the App language to English and check if the issue persists? Please keep us posted.

djiuser_4cTPjRkJZ4Q8 Posted at 4-25 01:20
Hi Paladim, do you already have a information for us.
I also need this quick transfer with my iphone for my job.
Thanks and best regards,

Hi there. We do apologize for the trouble. This issue may appear in German, French, Italian, Portuguese, and other European languages. We recommend changing the App language to English to avoid this issue. Rest assured that we are now aware of this and we will fix this issue as soon as possible. Thank you for your understanding and support.

DJI Paladin Posted at 4-26 20:01
Hi there. We do apologize for the trouble. This issue may appear in German, French, Italian, Portuguese, and other European languages. We recommend changing the App language to English to avoid this issue. Rest assured that we are now aware of this and we will fix this issue as soon as possible. Thank you for your understanding and support.

Hi Paladin,
thank you so much. I just changed the language to English and it works fine again.

djiuser_4cTPjRkJZ4Q8 Posted at 4-25 01:20
Hi Paladim, do you already have a information for us.
I also need this quick transfer with my iphone for my job.
Thanks and best regards,

Hi there,
the instruction to change the app language to English from Paladin works fine for me.I hope it can solve your problem too.

Hi everyone,
I have seen now that an update of the DJI App was available and I made the update of the DJI App and tried again to have access to my pictures and videos and it worked. I have an iPhone SE (2020) and the DJI Mini 4 Pro. My language is set to GERMAN. At the beginning it took 2 trials to connect to the Drone but finally it worked and I could download pictures from my drone.

fansc05e53d4 Posted at 4-27 05:27
Hi Paladin,
thank you so much. I just changed the language to English and it works fine again.

Thank you for keeping us posted. We're glad that the solution works on your end. We will fix this as soon as possible. Should you have other inquiries or concerns, feel free to contact us. We appreciate your understanding.