Hello All,

Hoping someone can advise me further before sending my brand new drone back as faulty.

I have several problems/questions that I hope someone can advise on.

I received my new drone on Wednesday and tried it out. It was flying fine for a couple of days but noticed it come up with a intermittent message in orange saying "Sensor Error" but after a reboot it went away.

I took it out again today and it was flying a bit funny. Upon landing it kind of lost control and I struggled getting it to land but once it touched down it flipped itself over and failed to power off the props no matter what I pressed and they just continued to spin at full power. the controller was unresponsive. I had to pull the battery out to stop it.

No damange occured to the drone, it looks good as new still.

I restarted the drone and now it is flashing up with 3 error messages on the goggles.

1. Sensor Error

  

2. IMU Calibration Required

  

3. Gimbal Stabilisation unable to work

I have tried recalibrating the IMU but nothing happens then flashes up recalibration failed.

I reset the drone to factory setting and tried again and still the same issue.

I'm running the latest firmware.

I have DJI care refresh but really don't want to use that if the drone is faulty.

If the drone is faulty then can I send it back to the  retail store for a replacment and change the DJI care to the new drone?

Thanks in advance.

Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. I'm afraid that you may consider sending the unit in for a proper diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support or create an online ticket using this link https://repair.dji.com/repair/index . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your kind and understanding.

DJI Paladin Posted at 4-27 19:12
Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. I'm afraid that you may consider sending the unit in for a proper diagnosis. You may contact our support team to start up a ticket at https://www.dji.com/support or create an online ticket using this link https://repair.dji.com/repair/index . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your kind and understanding.

Thanks but sent it back to retailer as I will get a quicker replacement and don't want the drone fixed when faulty on arrival.

Grumpy Monk Posted at 4-28 06:54
Thanks but sent it back to retailer as I will get a quicker replacement and don't want the drone fixed when faulty on arrival.

We appreciate your feedback. Hoping that you'll receive the replacement unit as soon as possible. If you need further assistance on setting up your replacement unit, feel free to contact us. Thank you for your understanding.