Thread for Newbies
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gtokarsk
Second Officer
Flight distance : 14869882 ft
United States
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Click on Phantom at the top of this webpage, then click a blue button that says "new thread" on the right, u can start it as a discussion, or phantom3.. anyhow, as far i can tell the settings should be saved, but you will see them ONLY if you are connected to a powered on drone. U cannot see or change these settings unless communication with the drone is established.. So hook up and then confirm if the settings are back. Mind you I am a p3 Advanced user, which works quite a bit differently than standard......
2016-5-18
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gtokarsk
Second Officer
Flight distance : 14869882 ft
United States
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keep in mind, where the top of the page shows phantom and other options, one of these shows support - u can also go into the support subtopic and post a thread there, which will actually be monitored by support a bit more closely than here.
2016-5-18
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doug2708
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United States
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I just un-boxed my Phantom 3 standard.  Followed the instructions, downloaded the GO app, did the calibrations, upgraded the firnware, so I think I did everything I was supposed to do out of the box.
It fails to give me a green light after the vertical compass calibration.
I also get the "RC Signal Lost" message on the app.
The motors will not arm.
I read it could be due to the firmware upgrade, but I get conflicting answers when searching on GOOGLE.  Some say to down grade the firmware other says to relink the controller, which I tried but it didn't solve the problem.
Is there any official answer from DJI on this issue?.
Thanks for the help.
2016-5-23
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doug2708
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United States
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I also forgot to mention that there's a humming noise coming from the gimble and camera as the Phantom 3 sits still on the ground, and they get hot to the touch.
I have a picture from the camera on the APP.  
2016-5-23
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josephf8977
Banned

United States
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Tip: the author has been banned or deleted automatically shield
2016-5-23
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str1776
lvl.3
Flight distance : 22530 ft
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United States
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michael.haws@ya Posted at 2014-10-28 15:08
consider purchasing a set of cheap prop guards

prop guards are not a bad option
2016-5-25
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Phantomski
Second Officer
Flight distance : 14869882 ft
United States
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doug2708@verizo Posted at 2016-5-23 12:57
I also forgot to mention that there's a humming noise coming from the gimble and camera as the Phant ...

is your gimbal protector removed? a white piece of foam behind it? it should not get hot....
also, if u want more targeted help, either open a new topic, or even open a topic in the "service" forum. You could also try chatting DJI support.
2016-5-26
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supcoop1
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United States
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Is there a setting within the DJI Phantom software to prevent the DJI stamp from appearing at the bottom of videos during the first few seconds?  What video editing software do you like to use?  Thanks much!
2016-6-2
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WillBapta
lvl.2

United States
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str1776 Posted at 2016-5-25 19:43
prop guards are not a bad option

Just remember to not use them in high winds or they act as sails and will drift away your poor drone!
2016-6-2
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str1776
lvl.3
Flight distance : 22530 ft
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United States
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WillBapta Posted at 2016-6-2 12:36
Just remember to not use them in high winds or they act as sails and will drift away your poor dro ...

thank  you very much for your advice
2016-6-2
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gww816
lvl.2

United States
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When I play back one of my flight records in the Go app there is a vertical line of  dots along the right edge of the screen. Sometimes the dots turn blue during the playback. What do these represent? Thanks.
2016-6-4
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sergio.go
lvl.2

United States
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this may sound ridiculous, but is there any other way to upload photos that don't require you to put a link?
2016-6-18
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bernardonogales
New
Flight distance : 227812 ft

Bolivia
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HI there,

A warning signal appears on my screen on my phantom 4 that says "loose propellers" I have checked all 4 and it's well secured also are the tiny screws.

it has only a month old. Should I changed for a new one because still is under warranty?

thanks
2016-7-2
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bernardonogales
New
Flight distance : 227812 ft

Bolivia
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HI there,

A warning signal appears on my screen on my phantom 4 that says "loose propellers" I have checked all 4 and it's well secured also are the tiny screws.

it has only a month old. Should I changed for a new one because still is under warranty?

thanks
2016-7-2
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Tahoe_Ed
Second Officer
Flight distance : 2605 ft
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United States
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bernardonogales Posted at 2016-7-2 17:01
HI there,

A warning signal appears on my screen on my phantom 4 that says "loose propellers" I have ...

Are you sure that you have no play when attached?  If you are OK, then remove the App, power cycle the device and then reinstall the App.  See if that clears the error message.
2016-7-2
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Tahoe_Ed
Second Officer
Flight distance : 2605 ft
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United States
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sergio.go Posted at 2016-6-18 15:10
this may sound ridiculous, but is there any other way to upload photos that don't require you to put ...

Sorry no there is not.
2016-7-2
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billfraser81
New

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Can someone please help, i crashed my drone fell 20 feet nothing broken looked and everything is connected. I tried everything and aircraft will not connect to controller.
2016-7-4
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PureColorDesign
lvl.1
Flight distance : 242169 ft
United States
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How long does it take to get your first thread reviewed and posted?
2016-7-5
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Wingsy
lvl.2

United States
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PureColorDesign Posted at 2016-7-5 09:37
How long does it take to get your first thread reviewed and posted?

I have the same question. I joined and posted a question early yesterday and so far nothing. And no response to my email to dji yesterday afternoon. I'm posting this to see if a reply will show up as opposed to a new thread.
2016-7-6
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PureColorDesign
lvl.1
Flight distance : 242169 ft
United States
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Wingsy Posted at 2016-7-6 22:25
I have the same question. I joined and posted a question early yesterday and so far nothing. And n ...

Took 24 hours for them to approve my first one. Now I'm good to go. They should have you approved by tonight.
2016-7-6
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mamestro
lvl.2
United States
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I just bought the inspire 1. Opened it up and the battery doesn't work. No lights. How do I return the battery to get a new one? Or is there something I can do to get the battery working?
2016-7-7
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torresalexander
lvl.1
Flight distance : 319734 ft
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Hey guys I'm new to this forum and love all the information that's on here!! I wanted to introduce this project that I'm working on to this group. It's a free mobile iOS app that allows users to share where they fly there drone and give people ideas where they can fly their drones. Here's a link to it I'd love to get feedback https://appsto.re/us/1x1wcb.i



2016-7-16
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pramod.ca
New
Canada
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Dji ground station not connecting to BTU, my pad running ios 9.3.2! is there a plan to update the app anytime soon
2016-7-18
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rallred48
lvl.2
United States
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Can anyone answer this question.
Has anyone ever used the galaxy tab for a phantom standered? If so did it work?
2016-7-18
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the skys the li
lvl.1

Ireland
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hd_ultra@msn.co Posted at 2014-9-28 16:01
Newbie? It'll save you going through pages and pages...                                 Phantompilot ...

hi there im a newbie to the phantom 2 just put my phantom in naza mode..but was wondering is the gps mode different in naza mode...
2016-8-2
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xylotecxz
lvl.1

United Kingdom
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I have recently had my matrice 600m returned from DJI repair and when I assembled it they had given me a new GPS compass antenna but they had returned the original one I sent with the damaged M600. I am wondering..if it was damaged why didn't the just dispose of it and if it wasn;t damaged why did they give me a new one?
Having installed the new one I am now getting a warning on my RC saying  GPS 1 Version mismatch please update firmware.
Can anyone shed some light on where I would find a link to do this?
I cannot find anything on DJI site even when I connect the machine to DJI assistant.
2016-8-3
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Bsaintmedia
New

United States
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just joined wont let me post threads
2016-8-9
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Bsaintmedia
New

United States
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Also my gimbal on my Phantom 4 is going up and down on start up and reading "Gimbal has reached roll end" it doesn't stop or level out.
2016-8-9
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paulscarlett195
lvl.2
Flight distance : 149039 ft
United Kingdom
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Hello can't seem to get on here
2016-8-14
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maisonrizky
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Indonesia
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Buy phantom 3 standard last week, updating firmware to the latest, set off beginner mode, set to max distance and altitude then flying it before 30 meters altitude the signal is off,,, send the report to dji service and got feedback for the method for fix the problem..i following step by step and the result still same, sad and disapointed.
2016-8-15
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jlrsn41
lvl.3
Flight distance : 10482 ft
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United States
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Where is the Phantom 4 section?
No
2016-9-23
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WTXz1dqzImBg
lvl.2
Flight distance : 45226 ft
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New here
Where can I go to get an explanation on Mavic WiFi and cell coverage requirements
2016-10-1
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spoonlamp
lvl.2
Flight distance : 301506 ft
Netherlands
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Hi all - complete drone newbie here. Have the original posts in this thread been updated? Just looking at things like Return To Home height and the drones not using obstacle avoidance during that function. I'm pretty sure the obstacle avoidance function works on a return to home flight now...but I can't find where I read that  
2016-10-10
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WTXz1dqzImBg
lvl.2
Flight distance : 45226 ft
Canada
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New user here. Pre-ordered Mavic.
I am having issues with the DJI forum.
For some reason, my PC ((Windows 10) keeps blocking the DJI website. It's not browser related, because the issue exists with edge, explorer, chrome, and Firefox. The issue is related to DJI website only. "The site's security certificate is not trusted!"
Any suggestions?
2016-10-19
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WTXz1dqzImBg
lvl.2
Flight distance : 45226 ft
Canada
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Second issue. DJI forum related.
Since I can't access DJI on my PC, I can only access the forum on my iPhone, using the DJI go App, or using Safari.
I can't edit my user profile, it won't let me change my username, of put up an avatar.
Any suggestions?
2016-10-19
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uYgum9wCHCW4
lvl.1

Thailand
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We are doing the best to keep you up to  date.  We do not know the reason for the delay.  We have asked but do  not have an answer as of yet.  
We do know that it is not about a patent infringement.  We do know that  production is proceeding. We don't know when shipments will proceed."

- How does a company not know the reason for the delays of shipment? or not know when the shipments will proceed? Took 3 reminders to confirm that the money wad deducted and paid to DJI - though it was deducted the moment the order was placed? We are in the feudal ages are we wherein money's extorted by the "Count" and us peasants do not know what's happening to it? or when the roads will be built? Is this response for real from the LA DJI Team??
2016-10-21
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FX8nZOeUBggw
lvl.1

United States
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Thank you for the links
2016-10-22
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Salty777
lvl.3
Flight distance : 117077 ft
Malaysia
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Hi

I just tried posting a new thread to ask a question. There was no "post" button, only "new thread" and "save draft". The new thread was 'dead' so I clicked save draft which is showing up in my "posts" on my page. However it's not in the actual thread.... nor is a reply I made yesterday to another post (international regulations on drones).

Have I been "banned" already???
2016-10-24
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jvanderhoff
lvl.3
Flight distance : 14045 ft
United States
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So what is the little blue badge icon on the user account home screen for? If there a certain amount of points needed for a next level badge?

2016-10-24
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stealle
lvl.3
Flight distance : 21827 ft
United States
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Wow! I am a member of about 20 different forums on the internet. It has never been so difficult for me to find basic functions/settings for the forum. Please help! First, I wanted to ask a moderator a basic forum settings question. So, I figured I would PM DJI-Ken how to do this. It took forever to figure out how to do this. It appears based on first post of this thread that you must add the person whom you want to PM as a friend first. So I tried to add Ken as a "friend" wiothout success. It just said "adding friend" and the wheel kept spinning forever.  So, now I'm posting here in hopes someone will see this.  Here are my 3 questions: 1) How do you PM someone? 2) How can I get instant email notifications when someone replies to a thread I am involved in? 3) How can I be notified when I get a PM?

Since, I will not be notified by email when you respond to my questions. Please send me a PM (if you can) so I can find your answer.
2016-10-25
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