ecarpo
lvl.3
China
Offline
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I definitely think the batteries are the cause of the delay. Having a package with a total of 3 batteries didn't help themselves, even just one extra would have been a lot of extra batteries.
For every full combo package they send out thats potentially two base packs they can't, I really think the best option would be to split the combo packages, satisfy the majority of customers, at least for the most part and then send the extras once the pressure eases. That is the fastest way to keep the most customers happy in the shortest time.
Yes they will be losing a little on extra postage costs but the profit they are making on that $5 bag alone would cover a second shipment.
A customer service rep when pushed by a guy in the Chinese forum said he estimates it could be 1-2 weeks longer for the combo packages.
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