DJI-Ken Posted at 2016-11-15 13:26
I am truly sorry and I wish there was something I could do.
And for those who say DJI stole your m ...

Well, a start could be to ask your sales team to respond to emails.  If they are not going to respond then their isn't much point in telling people to email that address for questions about their order.

I also hope you are not insinuating that I am blaming DJI for stealing my money.  I don't think you are since my post that you replied to was my very first post and I never said anything like that but due to the lack of any other content other than an apology in the reply it seems like you are. While I appreciate your apology it is not very comforting at this point.  All I really want is an update on when my order is currently expected to ship, I don't understand why you (actually, your company) cannot provide that kind of information at this point.  This is certainly not the first drone that DJI has released and your company should have better processes in place for these releases, even if the better processes is just better support to respond to questions and better visibility into the order status/timeframe.

motley Posted at 2016-11-15 13:35
Well, a start could be to ask your sales team to respond to emails.  If they are not going to resp ...

I am not referring to you, I'm referring to the people who's posts I've seen who are saying that.

MavicPro? Posted at 2016-11-14 20:42
can you take a screenshot for proof? lots of trolls on here

my friend also got notification today from apple... however the extra battery is not shipped yet..

Interesting, can DJI please ship September orders before October , shouldn't matter which vendor , dates are dates , first come first served should go.

David Pumpkins Posted at 2016-11-15 12:44
an extra batt is more what we all want

I hope you get yours soon you should check on a seperate page DJI has yesterday I check and saw that it was assgin to Fedex and then this morning it shows as shipped with a tracking number and it will be leaving this week from china I live in the USA.

yHS0eU90xE7Q Posted at 2016-11-15 12:42
Watuse .... I see that yours is coming ... and you've been yelling for quite a while ... why don't ...

Your right I was checking on a separate DJI website where its only for orders and it show yesterday night before I was going to sleep that it was pending and that it was assign to Fedex this morning it has been shipped out through Fedex

David Pumpkins Posted at 2016-11-15 12:44
an extra batt is more what we all want

http://store.dji.com/orders/tracking

yHS0eU90xE7Q Posted at 2016-11-15 12:42
Watuse .... I see that yours is coming ... and you've been yelling for quite a while ... why don't ...

http://store.dji.com/orders/tracking

David Pumpkins Posted at 2016-11-15 12:44
an extra batt is more what we all want

http://store.dji.com/orders/tracking

It is so easy to mantain happy customer dji pubblish where are order a track so user are more happy to know, otherwise a lot of people in future never buy any dji device, i will wish buy new oso mobile, but all this lack of info about order timing excec ths company standard marketing message, we need moe care of your customers, without us we will loose your job, i undestand unexpect so great success for thsi new products, but honestly if it will happen to you, whicj you think about company, repeat the r is no problem wait but give info about shipping pubblish every day where you are arrrived with shipping is not so difficult

People ordered in DJI shop on Oct received their drones, but my drone ordered online on Sep 29 is still waiting to be shipped.
Is this so called first come first serve?

So on http://www.dronehome.io/dji_track/orders/recent you can check to see who is getting what and when from DJI with regards to the new Mavic.  In the last week they have shipped ONLY 63 orders.  They are still shipping September orders 2 weeks after specifying it is going to take 7-8 weeks to ship ALL orders up until November 3rd.  At a rate of 63 a week, I can't see that being the case.  Also, being a UK resident I am disturbed to see that only ONE order was shipped to the UK in the last week.  As a Fly Combo Purchaser on 1st October I fear at these shipping rates it will be closer to February before my order is fulfilled and closer to April for all those near to November 3rd.  Come on DJI!!

Setsuna Posted at 2016-11-15 17:14
People ordered in DJI shop on Oct received their drones, but my drone ordered online on Sep 29 is st ...

I highly recommend you emailing them with screen capture of that we post here bug them the hell out tell them the truth whats going down... I think its not fare for you guys with 29 sept order when this is not a first come first serve they are shipping per week through continental allocation which is retarded I think they should ship the orders through... Unless their manufacturing line is not pulling out enough orders from earlier dates and cannot comprise with all the online clients and they try to distribute the dates, which has less orders and allocation then hit them hard with the 27, 28,29, 30 sept orders then to clear those out... I think its a mistake they should clear those orders and work with the smaller ones. But I am also thinking they are working with continental allocation. Last week european shipment and this week its American continent allocation.

watuse Posted at 2016-11-15 17:49
I highly recommend you emailing them with screen capture of that we post here bug them the hell ou ...

I tried.

And few days later I received the reply which is a copy of announcement. {:4_157:}

As I sayd before, my order is from 09/28 (Fly more combo) to Spain, and is Still Pending, many people in Spain is already with the MAvic, and today I've been in the oficial dealer of DJI in my town, And he told me that they will have mavic for sale on shop on second week december. On other side, people from around the world is getting the mavic before all if us ho make a preorder. Simply no fair

Setsuna Posted at 2016-11-15 11:04
I tried.

And few days later I received the reply which is a copy of announcement.

same with my mail

Setsuna Posted at 2016-11-15 18:04
I tried.

And few days later I received the reply which is a copy of announcement.

keep on insisting man I was non stop 2 and 3 days straight yeah they gave me the same copy and paste message.

fans1e140f93 Posted at 2016-11-15 18:15
As I sayd before, my order is from 09/28 (Fly more combo) to Spain, and is Still Pending, many peopl ...

Perdona que estas esperando yo también estuve esperando 43 días hasta que ya han dado señal de enviado... lo tendré para la semana que viene, eso si solo me pedi el sin combo porque se que iban a tardar mas y ademas, luego pillare las baterías cuando las cosas han escarmentado aquí con los envíos....

Travelling Dron Posted at 2016-11-14 02:42
nothing irritates me more then some random person calling people who may have ordered on the same  ...

Absolutely. More, DJI admitted this has developed in an unprecedented issue where thousands of people wait indefinitely while their credit cards have been debited. DJI must use the millions they cashed in to adapt production accordingly.

Waiting we all are but this is (and should not be) normality situation. Imagine if all orders / pre-orders will be like this case.

ForeverWaiting Posted at 2016-11-15 10:27
So on http://www.dronehome.io/dji_track/orders/recent you can check to see who is getting what and  ...

Production is in full swing. 9 devices a day. Hilarious. No serious company affords the luxury of such a flop with no consequences.

Paul's Posted at 2016-11-15 14:22
Production is in full swing. 9 devices a day. Hilarious. No serious company affords the luxury of  ...

The record waiting time is 48 days (same as myself). Let's see how far we'll go. Will we see 100 waiting days ? Possible... Very possible.

Paul's Posted at 2016-11-15 21:22
Production is in full swing. 9 devices a day. Hilarious. No serious company affords the luxury of  ...

It's not possible that they just send this a day!!! for example, the USER Watsue is from Spain, and he says he already have it shipped. And I cant see any Spanish flag on the website

fans1e140f93 Posted at 2016-11-15 14:37
It's not possible that they just send this a day!!! for example, the USER Watsue is from Spain, an ...

Maybe this list is not reliable, but if it is.....

Paul's Posted at 2016-11-15 21:46
Maybe this list is not reliable, but if it is.....

Will see.... Today I tryd with the DJI Chat again... They just ask me to "Wait a bit more". Hope I recieve it before end of year, if not they will kill my January travel aerial shoots

Mine just shipped. Ordered on the 2nd through DJI at 00:30:00 UTC

Had a email this morning saying my mavic and extra battery shipped!

Ordered from the DJI website
Order Time: 2016-10-01 01:25:42 (UTC)

tV1fr835Dcq3 Posted at 2016-11-15 14:58
Mine just shipped. Ordered on the 2nd through DJI at 00:30:00 UTC

Good news. It's a shame it took so long. Looks like only a bunch of Mavics have been shipped in Europe so far.
Lesson learned for the future DJI products delivery... Customers won't forget how they'e been treated this time.

fans1e140f93 Posted at 2016-11-15 14:51
Will see.... Today I tryd with the DJI Chat again... They just ask me to "Wait a bit more". Hope I  ...

Abandoned DJI Chat long time ago, only tied once in the beginning, like any normal, faithful, paying customer.
Got "dismissed" the same way we all have been so far and for as long as we're willing to wait for this "holly grail" of drones. ... Can't believe this ....

When will Best Buy get their shipments?  At 1st it was Oct 31st, then moved to Nov. 30th, now there is no ship dated listed?

ReyH Posted at 2016-11-15 14:10
my friend also got notification today from apple... however the extra battery is not shipped yet.. ...

Awesome! Congrats ReyH, i hope you get one of the updated Mavics and get some really cool footage. Im super jealous, but also excited to see how DJI handles this situation with its customers that have preordered directly through them in September and still haven't received their Mavic. You should reach out to Apple and thank them for getting those so fast, you can obviously tell that they sent the big lawyers in after the initial delay {:4_177:}

fans663b692d Posted at 2016-11-15 22:03
Had a email this morning saying my mavic and extra battery shipped!

Ordered from the DJI website

Hey! maybe you can check if your order appears on the website? http://www.dronehome.io/dji_track/orders/recent

THANKS

I'm seeing Fly More Combo's ordered the same day and a few days after I ordered that have shipped to the U.S. yet mine hasn't shipped yet.

I hope this means that mine is going to ship soon.

QXosdSQnmgqm Posted at 2016-11-15 23:11
I'm seeing Fly More Combo's ordered the same day and a few days after I ordered that have shipped to ...

Same here

DHL Driver has just handed me mine (not even opened it yet).  Ordered 28/9 in UK.

Just stepping outside....I may be some time!!

what happened to the promise of first come, first serve?  while I'm really happy some october orders are receiving shipping updates and/or have actually received the mavic.  my september order has had no updates since the original "sorry we missed mid october" update.  i've emailed customer service multiple times and they respond with the same copy pasted message.  this is incredibly frustrating.  stuck on "pay confirmed" status.  ugh.

Any estimate on 3rd party re-sellers getting their shipment.. I made the mistake of ordering via DJI re-sellers not DJI website on Sept 29th.. I've contacted the re-seller and they haven't gotten any shipments and it seems almost laughable for them to get an answer from DJI.. To be fair, it's a reflection on DJI not the re-seller

Oct 1st, finally shippped via FedEx

It is a bummer for people not receiving orders from Sept, the upside not forcing DJI to fill in orders as fast as they can is to maintain quality control, I rather have a good product because returning it is more of a hassle.. I think they already recognized the concern, when I ordered mine last oct 1st, I just forget it and go on with my daily routine and set my expectation on shipment by first week of december...

POTUS Posted at 2016-11-14 20:37
I keep reading the "pay more/fly less" name in reference to the fly more bundle - why does it have ...

Because those of us who paid more to buy the combo have been put to the back of the shipping queue. DJI still say that they ship on a first come, first served basis. We know that this is not true. People who have ordered later than I have have received their orders and anyone who ordered just the Mavic (not the combo) is likely to receive their order long before those of us who were stupid enough to order directly from DJI and those of us who were stupid enough to pay for the combo product... Thus those who paid more get to fly less....

MavicPro? Posted at 2016-11-15 10:49
did your order get canceled later? I purchased another form Newegg today and saw them still in sto ...

I got an email saying there was a server glitch, and my order would be shipped December 15th, and to let them know if I wanted to cancel. So I canceled with Newegg, since I think that December 15th isn't too far off when I hope my Mavic I ordered on October 23 will arrive.