Drmerlin Posted at 2016-11-7 18:00
I ordered on 29/09/16. DJI have told me that there is no indication that my order will ship anytim ...

Yeah but for the first few days  from sept 27 all the way to oct 9th  at least try to fill this orders to ship out. What is disturbing is that dji has replace Casey his drone and he probably got it directly from china because he took a photo and post it on his twitter account and I remember him saying that he will purchase one when he just got the one from dji so meaning after the presentation and when he lost it he said that he will buy one so how the hell he got his after preorder....

15aeslWQR268 Posted at 2016-11-8 00:31
DJI-Ken

Hi KEN.

A ti por lo visto te lo han enviado porque lo pone arriba enviado

I have just spoken to Quinlan at DJI chat. He told me that Combo orders for the Mavic that were placed on 29/09/16 "could" be shipped in two weeks....

Drmerlin Posted at 2016-11-8 14:42
I have just spoken to Quinlan at DJI chat. He told me that Combo orders for the Mavic that were plac ...

That is what they told me too when I ask about my order from oct 1st

15aeslWQR268 Posted at 2016-11-8 00:31
DJI-Ken

Hi KEN.

yours is already shipping and your order is a day after mine I don't get this first come first serve

watuse Posted at 2016-11-8 08:02
yours is already shipping and your order is a day after mine I don't get this first come first ser ...

There is no 'first-come - first served'. DJI are now saying that they are shipping single Mavic orders made on 29/09/16. However, they are NOT shipping combos for the next two weeks and there are still many people who ordered on 27th and 28th who have not had their orders shipped.

I appreciate that there are differences between countries. For example, some people in Australia who ordered on 1/10/16 have already received shipments....

watuse Posted at 2016-11-8 08:02
yours is already shipping and your order is a day after mine I don't get this first come first ser ...

There is no 'first-come - first served'. DJI are now saying that they are shipping single Mavic orders made on 29/09/16. However, they are NOT shipping combos for the next two weeks and there are still many people who ordered on 27th and 28th who have not had their orders shipped.

I appreciate that there are differences between countries. For example, some people in Australia who ordered on 1/10/16 have already received shipments....

Drmerlin Posted at 2016-11-8 16:52
There is no 'first-come - first served'. DJI are now saying that they are shipping single Mavic or ...

look at my order still pending today as we speak

Got gooooood news guys.
Ordered on 1th October. Germany!!
Get Shipped!!!!!!!!
Now waiting for ne tracking number!!
Im so haaaaaaappppyyyyyy right now

Linsenfest Posted at 2016-11-8 00:58
Got gooooood news guys.
Ordered on 1th October. Germany!!
Get Shipped!!!!!!!!

Really! That is good news, lucky!

Yes, i am the same i got my Mavic Fly More Shipping details this morning (DHL) will be with me Friday they say. Im UK and ordered 28th Sept at 10am. Think there should be some movement for all now, especially if you ordered before say the 3 or 4th Oct. Linsenfest above is getting his and he ordered couple of days later than me so think we should all get them very soon

watuse Posted at 2016-11-8 08:55
look at my order still pending today as we speak

Think yours will be out soon. I ordered 3 days before you and i only got my shipping details this morning. It will come mate very soon i think, hang in there.

Order status just changed to Shipped! order 1st October Spain.

MuzzaPuppa Posted at 2016-11-8 01:08
Yes, i am the same i got my Mavic Fly More Shipping details this morning (DHL) will be with me Frida ...

Hope you are right! I ordered Oct 1st, can't wait to get it.

RAVEN7 Posted at 2016-11-8 17:11
Hope you are right! I ordered Oct 1st, can't wait to get it.

Hope you get yours soon.
I edited my post and upload the status that you can see that it is no fake...

Linsenfest Posted at 2016-11-8 01:12
Hope you get yours soon.
I edited my post and upload the status that you can see that it is no fak ...

Congrats again man, you gotta be soo damn happy. Its been a long wait.

I5fMinF6prCy Posted at 2016-11-8 17:11
Order status just changed to Shipped! order 1st October Spain.

el tuyo or yours was an earlier order in the morning mine was in the afternoon. But hey this gives me some hope that they are shipping some of yours this week

sorry RAVEN tried to put a pic of my screen up but can't get it up.
I am sure you will get yours soon. It does look like a fair bit of movement this morning for a good few people and you ordered early enough.

Linsenfest Posted at 2016-11-8 16:58
Got gooooood news guys.
Ordered on 1th October. Germany!!
Get Shipped!!!!!!!!

wow yours was much later than my order look.

This is complete BS, I ordered mine on 09/28 yet people who ordered on October get theirs shipped before mine. I love how they mis lead with First Come, First Served...

watuse Posted at 2016-11-8 17:17
wow yours was much later than my order look.

Don´t know why you still pending.
I think your`s should change in the next few hours or 1-2 days dude!

ChicagoPilot Posted at 2016-11-8 17:41
This is complete BS, I ordered mine on 09/28 yet people who ordered on October get theirs shipped be ...

tell me about it look at the conversation I had now. On the Chat
Alex joined the chat

Alex
Hello

Tony
hello

Alex
How may i help you ?

Tony
hey I just want to know that i am seeing on the forums some people with Oct 1st orders are getting theirs shipped out
here is my order number
I have seen some from spain with the same date
and some from germany what about USA are they shipping out this week

Alex
Please wait a moment. I will check for you.
Your order was made on 2nd Oct, we currently only ship out the orders made on 28-29th Sep, for your order, it should take a little longer to wait

Tony
mine was on the 1st at 2016-10-01 16:44:33 (UTC)
not the 2nd

Alex
Oh, here we calculate by the China time

Tony
jesus
china time
so then it should poste 2nd not 2016-10-01 16:44:33 (UTC)

Alex
we currently only ship out the orders made on 28-29th Sep, for your order, the specific date depending on the yield of our factory, sorry it is uncertain for now

Linsenfest Posted at 2016-11-8 17:52
Don´t know why you still pending.
I think your`s should change in the next few hours or 1-2 days  ...

No I don't think so it will change, maybe for the year 2019 when they have started manufacturing for the Mavic 3. I will still have not receive my mavic because depending on the factory they would ship me the drone.  I think they have a lottery tumble and they pick out dates random from the 27 sept to the 1st of oct. then they put a kid to pick out the piece of paper with the date from sept 27 to Oct 1st, This is like the Willy Wonka and the Chocolate factory.

My Order Number: 001199605421 | Ordered On: 2016-09-29 08:06

Just received email 3:15AM ct shipping mavic only, extra batteries, charging hub, props, and extra gimbal cover is "will come later"

Should be receiving on wed and looking to sell along with DJI Care. If you have the cash you can have it by Friday/Sat depending on shipping

listing # 332026046489

I've read so many posts praising the Mavic, obviously from the lucky FEW that have actually reccieved one.

But they all seem to be positive regarding the 'technical' ability of the device, which is awesome. But my questions and complaints are aimed at the sales and marketing departments not technical. The previous statements admitting the blatant lies really should be followed up with a better and more though process of updating all those that have in fact 'invested' in the brand.

Personally I chose to buy through a dealer in my country as suggested by DJI, but now I'm left with absolutely NO information event though I was an early adopter (28th Sept).

Having previously invested in DJI with Inspire and OSMO I'm so frustrated with this company and can't see a way back for a brand with such a blatant disregard for its customers.

If ANY competitor or even tech company provides a NEW product in the near future I will drop DJI in a shot and can only assume everyone affected by this experience will too.

DJI-Ken Posted at 2016-11-8 12:40
As I posted above, I'm sorry but there is no shipping information other than the announcement DJI  ...

I'm sorry, but I simply don't believe you. We were told there was no information the first time there was a delay; that was not true. There was information and that information was - evidently- that some part of the mavic was not integrating correctly. This problem was allegedly fixed within a week.

If this one piece of information was withheld at the beginning, what reason does anyone have to believe that information is not being withheld now?

For your response to be true, It must also be true that DJI has no information regarding the rate at which Mavics are being built, and that DJI has no record of the order in which mavics were purchased. otherwise, the company could reasonably break down their 7-8 week window and explain when, say, those of us that ordered in the first two days can expect our mavic by extrapolating manufacturing data. This is only one example. It simply can not be true that nobody at DJI has this information. The only reasonable explanation is thatthis information is being withheld from customers. Whether you, individually, have the information or not is not the question: the information simply must exist if we are to believe that DJI is a legitimate and functional company. The only alternative option is that DJI is completely and utterly incompetent, and incapable ofkeepingeven the most simplerecords with regards to their product launch.


It is staggering to me that you believe the responses "there is no information" and "you can cancel your order" constitute acceptable support. How can one even pretend that they are helping their customers when these are the answers given? It really is like some sort of terrible joke, that is not support. that is not customer service. That is either obfuscation of relevant facts that customers deserve, or it is the hallmark of an incompetent company.

watuse Posted at 2016-11-8 18:03
No I don't think so it will change, maybe for the year 2019 when they have started manufacturing fo ...

Sry about that negative chat with Alex.
But i think you can`t get anything on their words.
I wrote them yesterday and got an copy paste information that it tooks 6-7 weeks to ship.
And now? One day later.
It changed!
So Cross your fingers dude!!

What do you think about this information: https://forum.dji.com/thread-71287-1-1.html
Is il a fake ?

berlib Posted at 2016-11-8 18:46
What do you think about this information: https://forum.dji.com/thread-71287-1-1.html
Is il ...

Don`t know because my status changed today!
Ordered 1th Oct.

I am curios i rder on 3 october from italy combo, i will upadate if will ship next weeks for now still fantastic mesage, and about 7/8 weeks just a commebt for dji how is possible yous ay for ordere before 3 november we have wait 7/8 weeks so result if caluclate  mean ship half or end december, but if you try order now on site dji there is expect in december so why this message if ordered before 3 november same extimation if order now, thre is somethingh of strange not serius in any case

berlib Posted at 2016-11-8 18:46
What do you think about this information: https://forum.dji.com/thread-71287-1-1.html
Is il ...

Definitely real. Previously advertised 7 Nov, then 21 Nov, now early - mid Dec, check the website jbhifi.com.au

They're a large retailer in Australia,  so maybe they want to release when they have enough stock to supply all their stores. Plus I'm sure Apple is a higher priority, even if there are far fewer stores. I don't think this is anything to be worried about (unless you have an order with them)   

berlib Posted at 2016-11-8 18:46
What do you think about this information: https://forum.dji.com/thread-71287-1-1.html
Is il ...

Also, their core business is definitely not online sales, they're focused largely on real world stores, so they're probably far more concerned in getting a decent amount of stock on the shelves than they are in trickling out a few online pre orders.

Linsenfest Posted at 2016-11-8 09:58
Got gooooood news guys.
Ordered on 1th October. Germany!!
Get Shipped!!!!!!!!

Hello neighbour ! I've ordered the Combo in Switzerland on the 29th of September ..
Nothing yet, they say estimated shipping in December !!!!!!! 3 months of waiting ...
Glad yours is coming.

wow its serious

fans766ba4c0 Posted at 2016-11-8 10:51
Just got a shipped status
Ordered 3 oct to uk

Good news for you.
DJI, ordered mine on 29/09.
I guess they don't care if people cancel orders..

This was a communication flop, in our organisation the PR / Comm director would loose his job if such thing happened.

I think this is the case dji was scared to make too many drones because of its competitor GoPro karma, both companies were scared to build too many and due to this they have delayed orders all over the world. The first preorder shipment is just to advertise the drone I'd say this goes for both companies, most likely they only built a small amount. If go pro and dji didn't decide to release their product roughly around the same time everyone will have their drone by now  
With the delay being  7-8weeks I really hope it will come sooner than that since they kept telling us wrong release date, and now it would be nice to receive the mavic way before what they said (7-8weeks) fingers crossed