Trying to login to DJI Assistant 2 PC app (version 1.0.9 installed yesterday) and keep getting incorrect username/password error. I can login on the Forum and I can login on the Android app when aircraft and rc all connected.

I successfully logged in to version 1.0.8 yesterday, before I upgraded to version 1.0.9.

I uninstalled all versions of Assistant 2 on the PC, installed version 1.0.9 again; same problem.

Any ideas?

Same here just tried to log in incorrect password but logged on here ok ☹️

also can not Login in to Assistant 2 V109

jack

Also can not Login.

Same here, but I note that you can change your password, and you can loginto the DJI Store. Login appears to be an issue with Assistant 2 only - which I don't get (should be the same database).

I deleted the 1.0.9 because couldn't sign in, so I installed 1.0.8 again, but still got the wrong user name or password.....somthin goin on here !!!

just re-downloaded the 1.0.9 ass 2 and installed it and same thing, cant sign in

edit:  DJI, we need help on the assistant 2 apps, no one seems to be able to sign in on the apps 1.0.8 and 1.0.9

Yeah I waited like 20 minutes on DJI Support Chat....

I loved the response....  "We are upgrading our servers.  It will take 24-48 hours.  We thank you for your patience"

Translation:  Our server crashed... we have absolutely no idea why.  We Don't know when it will be back

maybe it will rain for the next 48 hours and I wont feel so bad !  hehe

ditto - glad it's not just me

I also can not Login in to Assistant 2 V109!!

The DJI servers are temporarily down, they'll be up and running again shortly.

I recieved my mavic today and am trying to update firmware via the app, it simply drags on forever like 1 number every ten minutes. Would this be the reason for that as well?

Same problem here..

Joshua Carlton Posted at 2017-1-6 23:11
I recieved my mavic today and am trying to update firmware via the app, it simply drags on forever like 1 number every ten minutes. Would this be the reason for that as well?

probably so Joshua. guess we all will just have to wait.

Grizz 1 Posted at 2017-1-7 04:51
probably so Joshua. guess we all will just have to wait.

Does this mean the Gimbal Disconnected problem will go away?

I think the gimbal disconnect will have to be fixed in the go 4 app, not the assistant 2 app, but it doesn't hurt to hope !

The same happens to me I can not enter

The same happens to me I can not enter

Same problem here..

Same problem here

Still can't login.

Same issue, can't log in.

bjr0404 Posted at 2017-1-7 17:05
Same issue, can't log in.

Can login now.

Yeah I'm all sorted and can login again. Thanks DJI :-)

successful login for me too