Zeldon50
lvl.2
Flight distance : 11634 ft
United States
Offline
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Ryan2016 Posted at 2017-2-27 17:10
I am 65 and cannot believe the lack of care with the DJI support. I am so sorry I purchased this Phantom 4. I did the update that was required, (so I thought at the time), to 0620 and screwed up my drone. I've left numerous messages in the forum and went online with customer support. Online support, was some child that spent more time putting me on hold (visiting with friends at work) than actually trying to understand my issue. His answer in the first 3 minutes was the usb port is not working and to send the drone in for repair. What?? I just purchased it a month ago. Yep, that's the problem. Anymore questions?? NO!
And my quest for help on this forum has been ignored for two months. And then I read the Phantom 4 support is discontinued.... ARE YOU KIDDING ME, SPEND $ 2500.00 DOLLARS FOR A PROFESSIONAL DRONE FOR A MONTH, AND SUPPORT IS DISCONTINUED. That totally makes me want to purchase more products from DJI. I AM EXTREMELY UNHAPPY FOR THE WAY DJI SUPPORTS THEIR CUSTOMERS.
THIS LACK OF RESPONSE AND TOTAL LACK OF PROFESSIONALISM IS A TOTAL DISRESPECT OF YOUR CUSTOMERS.
Well, we certainly got off topic on that one, didn't we? |
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