fans83caf1db Posted at 2017-6-2 07:00
Hi DJI Natalia, hope you can help me too.
I experienced a crash, subsequent to a malfunction, on May 12th. I sent my Mavick to the reseller (DJI Rome) and they then sent it to the European DJI repair center on May 18th. However my drone arrived at the repair center only on June 1st.
Could you please take a look at what's currently going on? My case no. is CAS-651126-T9T9M6. Below you can find attached a screenshot of all the repairing process steps.

I just checked your case, it's under process recently.
The engineers have analyzed the flight data, the support will contact you to let you know the result, please wait patiently.
Should you have any further questions, please feel free to let me know, thanks.

DJI Natalia Posted at 2017-6-4 23:16
I just checked your case, it's under process recently.
The engineers have analyzed the flight data, the support will contact you to let you know the result, please wait patiently.
Should you have any further questions, please feel free to let me know, thanks.

Thank you so much in advance for your attention and help.

fans83caf1db Posted at 2017-6-6 02:17
Thank you so much in advance for your attention and help.

My pleasure, please let me know if you need more help at any time.

It says the repair was finished Jun/01/2017 15:45:46

and
"It will take 1-2 working days for shipment confirmation after the repair is complete. Please wait patiently."

When should I expect the shipping confirmation and how long time till the drone arrives? ( feels like this accident was forever already)