I forgot to include my email In my return package for my drone . Can anyone help me . CAS-4495300-F0Y7P5

My email is hushmedia6@gmail.com

fans33abba20 Posted at 6-19 13:26
I forgot to include my email In my return package for my drone . Can anyone help me . CAS-4495300-F0Y7P5

My email is hushmedia6@gmail.com

I see the package is in transit, no worries, it will not affect anything. Our repair center will take care of it when it arrives.

I entered the wrong e-mail address on my initial submission of repair request.  I corrected it in my case but don't have any way to get the shipping label resend/reprinted.  Please help.

Case: CAS-4622735-D0H5F5

djiuser_Fm9xRzz8UTvK Posted at 7-12 22:21
I entered the wrong e-mail address on my initial submission of repair request.  I corrected it in my case but don't have any way to get the shipping label resend/reprinted.  Please help.

Case: CAS-4622735-D0H5F5

Could you please PM me the correct email account? I will verify whether the email has been corrected successfully first.

Hi,

I still haven't received my return label.
Case number: CAS-4641812-K6S1X2

MarkoSalamun6 Posted at 7-17 01:05
Hi,

I still haven't received my return label.

Hi there, the shipping label usually will be sent within 48 working hours if your address is eligible for it. I will inform the team to check your case in priority. Please note the email.

Hi there! My case number is : CAS-4706337-S7J6V0 with email thalvorson@7fold.io
and I submitted my case on 2020-07-26 04:50 from my DJI account but it was on 7/25/2020 from my time zone. Can anyone assist me in receiving my shipping label? Hoping to get my drone in as soon as possible to support upcoming jobs that I've had planned. Please DM me. Thanks!

thalvorson Posted at 7-27 14:15
Hi there! My case number is : CAS-4706337-S7J6V0 with email thalvorson@7fold.io
and I submitted my case on 2020-07-26 04:50 from my DJI account but it was on 7/25/2020 from my time zone. Can anyone assist me in receiving my shipping label? Hoping to get my drone in as soon as possible to support upcoming jobs that I've had planned. Please DM me. Thanks!

Hello thalvorson, the shipping label had sent to you via email, please check if you have received it, check the spam folder as well in case it was filtered. Thanks.

I made a claim and haven’t received my shipping label seems this is a common issue

djiuser_ZzuhixeBmxyp Posted at 1-7 18:19
I made a claim and haven’t received my shipping label seems this is a common issue

Hi there, I've tried but unable to get your case number via your forum account, could you let me know your case number for better assistance? Thanks.

DJI Natalia Posted at 1-7 20:09
Hi there, I've tried but unable to get your case number via your forum account, could you let me know your case number for better assistance? Thanks.

Cas-5760908-d7b8m7

djiuser_ZzuhixeBmxyp Posted at 1-7 20:57
Cas-5760908-d7b8m7

Thanks for the information, I'll forward your case to the corresponding team for a check and will keep you updated.

DJI Natalia Posted at 1-8 03:31
Thanks for the information, I'll forward your case to the corresponding team for a check and will keep you updated.

Thank you.

djiuser_ZzuhixeBmxyp Posted at 1-8 05:05
Thank you.

You're most welcome. Hope everything goes smoothly.

My shipping label was sent to the wrong email address, I have corrected the email address, can I get another shipping label please?

Case Number： CAS-5832446-N8R3G6

djiuser_84zETKxmdgq3 Posted at 1-28 05:35
My shipping label was sent to the wrong email address, I have corrected the email address, can I get another shipping label please?

Case Number： CAS-5832446-N8R3G6

Sorry for the inconvenience caused. Please send us an email to support@dji.com by using the email on your case number, our team will provide further assistance. Thanks.

I’ve raised a case with your site to get a repair done and have not received my returns label to print. Is anyone able to help?

Thanks

Chris

Chris De#39Cort Posted at 2-6 09:40
I’ve raised a case with your site to get a repair done and have not received my returns label to print. Is anyone able to help?

Thanks

Hi, Chris. Apologies for any inconvenience. I managed to pull up your case number using your DJI Forum account. Upon carefully checking, it appears the team has sent your shipping label. Kindly check your inbox, spam folders. Keep us posted. Thank you for your patience.

There seems to be a lot of people waiting for their shipping label, but alas, I am as well. case number CAS-6005501-B4C5G5 and I created mine on the 7th. Any help would be appreciated.

djiuser_iu7OmGWiKGKz Posted at 3-25 09:15
There seems to be a lot of people waiting for their shipping label, but alas, I am as well. case number CAS-6005501-B4C5G5 and I created mine on the 7th. Any help would be appreciated.

Hi there, I've checked your case, the shipping label was sent to your email automatically by the system after the case created, could you please check your inbox and the junk folder to confirm it again? If still no good luck, I'll ask our corresponding team to send a new SL to you again. Looking forward to hearing from you.

I also need the address to send my drone back, I made the case days ago and have not gotten any emails my case number is CAS-6320982-C1D0F8

Ray Schaefer Posted at 5-8 13:31
I also need the address to send my drone back, I made the case days ago and have not gotten any emails my case number is CAS-6320982-C1D0F8

Hi Ray, it seems that your address is an PO Box address, please PM me a physical address or send it to us via email to support@dji.com so we can send the shipping label to you. Thank you.

I have not been able to find a shipping label to send my drone to the DJI case number isCAS-6730025-J8W9F6

djiuser_pN7priKtYD9M Posted at 7-9 12:56
I have not been able to find a shipping label to send my drone to the DJI case number isCAS-6730025-J8W9F6

Could you please check your inbox and the junk folder to confirm it again? We found that the email address starts with the capital letter A, which seems incorrect. We have changed it to the email address of your forum account. And we will also notify the corresponding team to send a shipping label to this email address again.

CAS-8219139-Q7R4K8not received my label

djiuser_woWHrY5Cke7c Posted at 1-30 14:42
CAS-8219139-Q7R4K8not received my label

Hi there, the shipping label will be sent within 2 business days. Please wait patiently.

I still haven’t got my shipping label yet.

CAS-9231311-S5T2F9

fans500f8c29 Posted at 5-31 05:29
I still haven’t got my shipping label yet.

CAS-9231311-S5T2F9

Hi there, we noticed that the shipping label has been sent, please have a look. You can also check if it's in your spam folder.

DJI-Thor Posted at 2017-6-5 01:34
George, just checked your case , the shipping label has been sent, please double check it. If you did not receive it, please PM me your email address, I'd like to look into it.

Hello , i am having a similiar problem . Nothing has been sent to my email but when i open my case they have an option to print a document w a bar code but the recieveing adress is my own . Please advise

DJI-Thor Posted at 2017-6-5 01:34
George, just checked your case , the shipping label has been sent, please double check it. If you did not receive it, please PM me your email address, I'd like to look into it.

Hello , i am having a similiar problem . Nothing has been sent to my email but when i open my case they have an option to print a document w a bar code but the recieveing adress is my own . Please advise . Thank you in advance !CAS-10812326-L3S5W2

Hello, I submitted a repair request over a week ago and am still waiting for the shipping label to be emailed to me ! Please help ! CAS-10812326-L3S5W2

djiuser_9QmqBor0wRO3 Posted at 11-10 16:52
Hello, I submitted a repair request over a week ago and am still waiting for the shipping label to be emailed to me ! Please help ! CAS-10812326-L3S5W2

Hi, there. We will check it asap and keep you updated.

DJI Natalia Posted at 11-10 17:19
Hi, there. We will check it asap and keep you updated.

Thank you very much ! Cheers !

djiuser_9QmqBor0wRO3 Posted at 11-10 17:35
Thank you very much ! Cheers !

You are welcome, we have asked the team to resend you the shipping label. It would be sent within 48 hours.
Please pay attention to your Email and check your spam as well.
If there is anything else that we can help with, please feel free to let us know.

DJI Natalia Posted at 11-10 19:05
You are welcome, we have asked the team to resend you the shipping label. It would be shipped within 48 hours.
please pay attention to your Email and check your spam as well.
If there is anything else that we can help with, please feel free to let us know.

Thank you for the help !

djiuser_9QmqBor0wRO3 Posted at 11-10 21:51
Thank you for the help !

Thanks for your understanding as well, if you need any other support, please feel free to let us know.

DJI Natalia Posted at 11-10 22:00
Thanks for your understanding as well, if you need any other support, please feel free to let us know.

Hello , i have waited over 48hours and i still havent recieved a shipoing label . I dont understand what the issue is . I submitted my request over 2 weeks ago . Can i please get some help?

djiuser_9QmqBor0wRO3 Posted at 11-14 17:31
Hello , i have waited over 48hours and i still havent recieved a shipoing label . I dont understand what the issue is . I submitted my request over 2 weeks ago . Can i please get some help?

I dont know what to do

djiuser_9QmqBor0wRO3 Posted at 11-14 17:34
I dont know what to do

Hi, there.
We have sent you the shipping label already, could you please check your spam as well?
Besides, we have sent you a PM with tracking number.
Please have a look.
Thank you.

hi Support team /Admin , Can you please send the shipping label to my registered mail id for CAS-13362048-Y6T0S9 ; Thank you in Advance ..
Regards,
Ranjith