Hello,

Sent my Mavic in for repair.  DJI recieved it right away.  Am now waiting in damage assessment status since 5/5/2017...  I have read that repair times average about six weeks for turnaround time recently, and I'm being patient as requested.  Just wanted to be sure that my drone is still in line to be fixed!

Any information would be welcome...   Case #CAS-605729-J6M3Q7

Did try calling customer service who stated that technicians were about one week behind on repairs...which seems a little optimistic...

you say since 5/5?.... since may 5th?

13MStang Posted at 2017-6-14 10:22
you say since 5/5?.... since may 5th?

Correct.  since May 5th, 2017  

Case accepted: 4/27/2017 21:45:24
Mavic recieved 5/5/2017  15:37:59

Since my mavic was recieved, my case has been in conducting damage assessment status...

below is the progress of my repair.   I don't have DJI refresh so it is out-of-pocket expense.  Cost of $151 to repair the flat ribbon cable on the gimbal.  I did call support to complain that my case was in "conducting damage assesment" for over a week.  They said they would look into it and a day later, the status moved.   They also called me back (yes, that really happened) and told me that my shipping was upgraded to 2 day.

Wow, the cable was sold on DJI web site for approximately usd5. I have changed mine due to an accident, it took me 10 minutes since I am not experienced. What is DJI technician imputed charge out ratec

What happened to your drone?  Was it a bad crash that is taking more time to repair?

I am going through the repair process myself right now and so far things are moving along fast.  I purchased the care refresh package soon after I got my drone however.

My repair is for a problematic gimbal.  I haven't had a crash but the gimbal will sometimes reset itself to level and this also causes video record to abruptly stop.

Good luck.

I've checked your case that the damage assessment has been done on 2017/5/9, you should have received an email about evaluation long time ago, please check your spam box. It seems the quotation hasn't been sent to you, I apologize for this situation, I have escalated local repair team to look into it and the quotation will be sent to very soon, please note to check the email.

DJI Mindy Posted at 2017-6-14 18:41
I've checked your case that the damage assessment has been done on 2017/5/9, you should have received an email about evaluation long time ago, please check your spam box. It seems the quotation hasn't been sent to you, I apologize for this situation, I have escalated local repair team to look into it and the quotation will be sent to very soon, please note to check the email.

Found the email.  Thanks for your help.  I will await the repair quote.

The DJI service only works if you call every day. Talk to one of the supervisors every day. If you do that you will see a progress on your case. So basically you have to spend at least 1hour a day for at least 2 weeks.

That's annoying

sawalk1234 Posted at 2017-6-15 10:14
Found the email.  Thanks for your help.  I will await the repair quote.

Quotation has been sent to you, please check your email.

octm Posted at 2017-6-15 10:30
The DJI service only works if you call every day. Talk to one of the supervisors every day. If you do that you will see a progress on your case. So basically you have to spend at least 1hour a day for at least 2 weeks.

That's annoying

We are working very hard to shorten the time frame and improve our customer service. Apologize for all unpleasant experience with us. We will keep improving to provide products with good quality and professional service.

DJI Mindy Posted at 2017-6-15 23:47
We are working very hard to shorten the time frame and improve our customer service. Apologize for all unpleasant experience with us. We will keep improving to provide products with good quality and professional service.

Got my drone back yesterday and it works like a charm.  Thanks for your help.  I really appreciate it.

thunderdan Posted at 2017-6-14 13:06
What happened to your drone?  Was it a bad crash that is taking more time to repair?

I am going through the repair process myself right now and so far things are moving along fast.  I purchased the care refresh package soon after I got my drone however.

Hit a telephone wire at about 10 feet off the ground.  It landed on its back and damaged the motors.  Thankfully the gimbal wasn't affected...

sawalk1234 Posted at 2017-6-28 07:16
Got my drone back yesterday and it works like a charm.  Thanks for your help.  I really appreciate it.

You are welcome and I'm glad for you, hope you have a good time on flying.