Hi folks I received my Inspire-2 & X5S Camera in Mid February and have been plagued with the problem of ill-fitting propellers from the start (over-tight white props and loose red props). My local UK supplier (Heliguy) went out of their way to help by providing replacement props (with foam inserts) and also new quick-release hubs, but sadly, as we all know, this is not the solution. The fundamental problem remains that the manufacturing tolerances are such that there is invariably some lateral play in the propeller mounts – which is unacceptable.
While I love the Inspire-2 and have deep respect for DJI, I am pained by the fact that a company can produce such a remarkable piece of equipment and then stumble over something as simple as this, more so that that they wont admit that its a problem and fix it. So, on 23 May I decided to take the matter up with DJI Support Europe and here’s what happened:
23 May –To my surprise DJI Support indicated that there are V3 propellers available that would solve the problem and the matter was referred to another department..
25 May – I was asked to provide more detail regarding the nature of the problem and give proof of purchase etc. which I did promptly.
27 May – I was asked to return the entire unit for repair – which I refused to do on the basis that there is nothing wrong with the machine other than the fact that the propellers don’t fit properly!
29 May – it was suggested that perhaps the motors are miss-aligned. I assured DJI Support that this is NOT the case!
31 May - The case CAS-676843-Y1Y8M7 was opened and I was informed to await further communication from the Spare Parts Department regarding delivery of the replacement for the “faulty parts”.
5 June - I remind DJI Support Europe that I have yet to receive any communication from the Spare Parts Department..
At about the same time - I am requested by DJI to complete a Satisfaction Questionnaire based on the outcome of my case. I will leave you to guess my response!
7 June – I am informed that the matter is still in hand..
7 June – I call DJI Europe and after waiting for ages I am informed that despite everything, I already have the latest propellers and that some play is "normal" and “everything will work perfectly fine”.
7 June – I point out that as a licensed pilot and one who is involved in the manufacture and sales/service of propellers for full size aircraft I can assure DJI that no amount of lateral play is acceptable in any propeller. I also ask that if this is indeed a design feature , then why is it only the case with the Red propellers? 7 June – DJI finally return the original position of waiting for replacement parts from the Spare Parts Department! 14 June – I remind DJI that we are now in the THIRD week of waiting for the communication from the Spare Parts Department! 14 June - I am informed by DJI Support that the Spare Parts Department are awaiting the parts from another warehouse.. To be continued..
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