case CAS-695205-H6D0X1. This unit was new. Flew 30 seconds. Required a firmware update that failed so bad it couldn't be fixed. Sent in and received on 6/16. Please update the status or give me an ETA.

Sorry for the delay in repair process, I have informed appropriate team to speed up and send you the ETA as soon as possible, please wait patiently, I’ll keep an eye on it as well, thank you.