I recieved my mavic last week and everything has been great besides one thing. Increasingly, the video is getting hit with these purple flashes across the screen. I have looked it up and most people say it is just the display, but when i go directly with SD card, the pink flash is still there, right in the middle of my video, along with other lines. I havent crashed and have handled it with extreme care, so im hoping its not a faulty system. I've looked everywhere for the answer, but cant find it! Hoping someone can help, thanks.

We are deeply sorry for the experience with our product. Would you please upload a few original pictures to Dropbox? We will help to look into if there is malfunction, thank you in advance.

DJI Mindy Posted at 2017-7-2 18:37
We are deeply sorry for the experience with our product. Would you please upload a few original pictures to Dropbox? We will help to look into if there is malfunction, thank you in advance.

https://www.dropbox.com/s/5x9tukmxt0s5o7l/DJI_0056.MOV?dl=0 here is some footage

fans67c04238 Posted at 2017-7-3 06:13
https://www.dropbox.com/s/5x9tukmxt0s5o7l/DJI_0056.MOV?dl=0 here is some footage

Thank you for your update, it seems there is hardware malfunction of the gimbal cable, please contact our support to replace if it's within fifteen (15) calendar days of receiving, really sorry for the experience with our product. Here is the link to obtain service: http://www.dji.com/support

DJI Mindy Posted at 2017-7-4 00:21
Thank you for your update, it seems there is hardware malfunction of the gimbal cable, please contact our support to replace if it's within fifteen (15) calendar days of receiving, really sorry for the experience with our product. Here is the link to obtain service: http://www.dji.com/support

is there a special replace form? Really frustrating as this is a brand new product.

fans67c04238 Posted at 2017-7-4 07:21
is there a special replace form? Really frustrating as this is a brand new product.

I understand your frustration, please contact our online chat who will help to raise a ticket and guide you to send in.