I have seen lots of threads telling us all about poor service from DJI service,
my experience is as follows
silly crash
online chat with tech support as i am new to all this
raise a case
recieve shipping lables
ship to Hollland
wait 5 days to unpack ( frustratingly slow) but in the system
get pics back saying what needs repair and a quote,
pay,
recieve update that my refreshed mavic is on its way back to me
UPS delivery tracking is excellent
I HAVE MY MAVIC BACK BRILLIANT
all in the space of 2 weeks and a day ( 11 working days )
I thought i would share this as its easy to complain but not many say when they get good service.

Thank you so much for your positive feedback, which gives us motivation to keep moving. We will keep improving to provide more product with good quality and more professional customer service.
Hope you have a good time on flying.