The Spark refresh does NOT cover lost drones!
3. Exclusions The service does not cover: 1) Lost or partially lost aircraft and accessories.
4. Replacement Process 1) If damage to your DJI product occurs and you are within DJI Care Refresh coverage, contact DJI Support via http://www.dji.com/support, TEL and ONLINE SUPPORT are preferred. 2) Send your product (including the aircraft, gimbal, propellers or battery) based on the DJI Care Refresh warranty plan you have purchased to a DJI designated repair center under the instruction of DJI Support.
If you purchase DJI Care Refresh of Mavic Pro and Spark, send the aircraft, gimbal, camera and propellers. In order to shorten logistics time, please do not send back the battery if it works well. If you do not send the required part(s), DJI may require you to send it (them) again or decline your replacement request. 3) DO NOT return the remote controller. You will be required to undertake any fees incurred from returning the remote controller. 4) If damage to your aircraft occurs and you are within DJI Care Refresh’s coverage, you will receive a quotation about repair fees. You can choose to pay for repair or replace your aircraft. For replacement services, an additional fee will be charged. After the payment is confirmed, DJI will send the replacement to you. 5. Fee There are no hidden charges for the replacement service. After you choose DJI Care Refresh, you will receive prioritized service. The cost of two way postage for customers within DJI Care Refresh service areas will be covered by DJI. In other areas, these costs and any associated customer’s duties are at the customer's expense. In all areas the custom fees are at the customer's expense. Each time the replacement service is requested, a service fee will be charged. 6. Personal Information You agree to provide DJI with your personal information, including but not limited to your name, email address, address, phone number, fax number, identity number, in order for us to provide you with a better service thereunder. By apply for the DJI Care Refresh, you acknowledge that you have read, understood and agreed the Privacy Policy as shown at http://www.dji.com/policy. Please do NOT deliver the SD card to DJI. DJI shall not be responsible for any damage or loss to the data or personal information stored or saved in your aircraft. |