Having only purchased my mavic pro drone 3 weeks ago and a total of 8 flights, 1hr27mins I was rather annoyed when the 5D toggle button fell off while removing controller from the DJI issued carry bag.. I Re connected it but it continues to fall off after a couple of uses.

To say I'm annoyed is an understatement!! Spoke to DJI and they are happy to repair the controller but in all honesty I would rather an exchange for a new unit altogether. It's still got the cellophane stickers on it for goodness sake! Could take upto 3 weeks for a replacement/repair.

To cap it off the retailer I purchased the drone from hasn't been much help claiming their returns period is expired by 7 days! They sent me a link for the DJI repair department and left it on me to sort out......... I wouldn't mind if the break had be of my own fault but the fact it fell off while removing it from a carry case supplied by DJI in the "fly more" bundle is very disappointing.

Has anyone else had issues with this button failure?

Many thanks

Dan



http://Cowlinge Hall Cottages, Cowlinge

http://Danielreed18@gmail.com

http://Cowlinge Hall Cottages, Cowlinge

I will be getting my stick guards quickly

From reading other forums it appears I'm not the first person to have this happen.

Sorry for the inconvenience. What's the ticket number when contacting to our support?
About the replacement, since your drone and RC seems to have activated over 15 calendar days, we can provide a repair support instead of replacement according to our  After-Sales Policy

I am baffled by the exchange/returns policy. How a known fault with the product can be over overlooked by a manufacture baffles me. Only 7 days over the returns period!! You'd like to think a company would support and stand by their product. I now have to wait up to 3 weeks for a unit repair for a defective part!

If the RC is out of warranty, you might be able to glue it back in place using Crazy Glue or Superglue.

It's 3 weeks old, I took out the care refresh package which should cover it if their not fixing it under warranty.